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    Process Consultant - Dallas, United States - Wipro

    Wipro
    Wipro Dallas, United States

    1 week ago

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    Description

    Wipro

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

    • A PROUD HISTORY OF OVER 75 YEARS
    • FY22 REVENUE 10.4 BN USD
    • WERE PRESENT IN 66 COUNTRIES
    • OVER 1,400 ACTIVE GLOBAL CLIENTS

    ITIL CFS (Cross Functional Services) Lead

    Dallas TX

    Responsibilities:

    ITIL CFS (Cross Functional Services)

    As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single/Group customer

    Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.

    Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers

    Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.

    Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to[1]date maintenance of CMDB, achieving the Availability and capacity targets

    Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer

    Driving the internal audits, define and drive service improvement programs based on the external audit findings

    Report the Customer on all Process areas as per the Contractual agreements Experience/Skills:

    8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.

    ITIL 4 Foundation, ITIL v3 Expert / ITIL 4 Specialist Certification

    Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.

    Capability to deliver ITIL Trainings

    Excellent team management skills and inter-personal skills JDs ITIL | 2024 Internal - General Use

    Excellent Presentation skills, verbal and written communication skills and facilitation skills

    Good documentation and process flow diagramming skills

    Graduate or Postgraduate in Management / Engineering / Computer science

    Equal Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

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