- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE'RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
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Process Consultant
2 weeks ago
Wipro Dallas, United StatesWipro · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consu ...
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Process Consultant
2 weeks ago
Wipro Dallas, United StatesWipro · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in cons ...
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Process Consultant
1 week ago
Wipro Dallas, United StatesWipro · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in cons ...
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Process Consultant
1 week ago
Wipro Dallas, United StatesWipro · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consu ...
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Process Consultant
1 week ago
Wipro Dallas, United StatesWipro · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consu ...
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Process Consultant
2 weeks ago
Wipro Dallas, United StatesWipro · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consu ...
-
Process Consultant
2 weeks ago
Wipro Dallas, United StatesWipro · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consu ...
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Process Consultant
1 week ago
Wipro Dallas, United StatesWipro · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consu ...
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Claims Business Process Consultant
1 day ago
UnitedHealth Group Dallas, United StatesIdentify and provide oversight of all key Business Partners projects which are Government Operations impacting. Identify/analyze impact of potential solutions on claims business processes e.g. process simplification, auto-adjudication, quality improv Claims, Business, Consultant, ...
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Claims Business Process Consultant
2 weeks ago
UnitedHealth Group Dallas, United StatesCreates and executes standard, repeatable test protocols to ensure configuration & claims payment accuracy and the timely identification and resolution of defects. Adheres to tight testing schedules tied to key project milestones. Executes testing on Business, Claims, Consultant, ...
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Process Consultant- Gulf States
2 weeks ago
Dealer-FX Group Dallas, United StatesPosition Summary · The Process Consultant is the conduit between our dealer partners and their future success with our product and processes. Process Consultants coach dealers on our industry leading software and consult on processes that will lead to success (and increased ROI, ...
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Claims Business Process Consultant
3 weeks ago
UnitedHealth Group Dallas, United StatesResponsible for UAT (User Acceptance Testing) test plan preparation and test execution of new product delivery initiative(s), crossing multiple applications, following Agile software development methodology. Review product features and user stories t Business, Claims, Consultant, ...
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Business Process Consultant
1 week ago
UnitedHealth Group Fort Worth, United States Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
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Robotic Process Automation Consultant
2 weeks ago
LTIMindtree Irving, United StatesAbout US: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
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Business Process Consultant
4 hours ago
First Command Fort Worth, United StatesHow will your role impact First Command? · The Business Process Consultant (BPC) is a specialist position providing coaching on the First Command Financial Services platform by leveraging technology as a sales driver and to support all processes, communications, interactions, an ...
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Business Process Consultant
3 days ago
UnitedHealth Group Fort Worth, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
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Business Process Consultant
14 hours ago
UnitedHealth Group Fort Worth, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
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Business Process Consultant
3 days ago
UnitedHealth Group Fort Worth, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
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Saxon Global Irving, United StatesJob Description : - · looking for a ServiceNow HRSD Business Process Consultant to join them on a new project. This will be 6 months initially, likely to extend, and will be remote. They are looking for someone to lead client workshops, gather requirements, do gap analysis, and ...
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Process Consultant- Gulf States
2 weeks ago
Dealer-FX Group Richardson, United StatesPosition Summary: · The Process Consultant is the conduit between our dealer partners and their future success with our product and processes. Process Consultants coach dealers on our industry leading software and consult on processes that will lead to success (and increased ROI ...
Process Consultant - Dallas, United States - Wipro
Description
Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
ITIL CFS (Cross Functional Services) Lead
Dallas TX
Responsibilities:
ITIL CFS (Cross Functional Services)
• As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single/Group customer
• Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.
• Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers
• Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.
• Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to[1]date maintenance of CMDB, achieving the Availability and capacity targets
• Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer
• Driving the internal audits, define and drive service improvement programs based on the external audit findings
• Report the Customer on all Process areas as per the Contractual agreements Experience/Skills:
• 8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
• ITIL 4 Foundation, ITIL v3 Expert / ITIL 4 Specialist Certification
• Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Capability to deliver ITIL Trainings
• Excellent team management skills and inter-personal skills JDs ITIL | 2024 Internal - General Use
• Excellent Presentation skills, verbal and written communication skills and facilitation skills
• Good documentation and process flow diagramming skills
• Graduate or Postgraduate in Management / Engineering / Computer science
Equal Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.