Jobs
>
Minneapolis

    Senior IT Service Desk - Minneapolis, United States - Blue Star Partners, LLC

    Blue Star Partners, LLC
    Blue Star Partners, LLC Minneapolis, United States

    3 weeks ago

    Default job background
    Description

    Job Title: Senior IT Service Desk
    Pay Rate:     $25-$30 per hour
    Location: Minneapolis, Minnesota
    Remote/Hybrid: Remote in MN area (On site as needed and 2 weeks on site training)
    Term: 6 months contract to hire
    *NO Visa holders, 1099's or Corp to Corp.


    Scope of Services:

    The role of Senior IT Service Desk involves answering and meticulously logging all incoming calls, emails, and voicemails into the Call Tracking System. You will cultivate positive customer relations by interacting courteously and professionally with clients. Integral to your responsibilities is the training and mentoring of new staff additions. Leveraging your extensive experience, you'll diagnose client problems, providing technical solutions for 80% of calls while the user is on the line. Proficiently analyzing and prioritizing calls, you'll escalate or coordinate solutions with other IT resources when necessary. Your duties extend to documenting call resolutions, performing front-end security administration, and administrating both new and existing accounts on secure websites. Proactively, you'll contribute to process improvements, conducting weekly call audits, and ensuring efficient communication of updates from various technical areas. With over 5 years of experience, your expertise will be crucial in maintaining a highly organized, professional, and solution-oriented service desk, making you an indispensable asset to the team.


    Role, Responsibilities, and Deliverables:

    • Answer and log all calls (including voicemail and email) into the Call Tracking System. Obtains and enters complete and accurate incident description into the system. Interacts with clients in a courteous and professional manner to foster customer relation.
    • Responsible for the training and mentoring of all new staff additions.
    • Diagnose client problems. Compares options and solutions using previous experience, training, and solutions scripts to resolve client problems. Is able to provide technical solutions to 80% of calls while user is on the line.
    • Analyze and prioritize all calls. Understands when to escalate or route calls or coordinate solutions with other IT resources.
    • Document resolution of calls into the system. On any open/pending calls, follow up within 24 hours to ensure problem was corrected.
    • Provide front-end security administration for password issues, locked accounts, and multiple connections.
    • Administrate new and existing accounts on the secure web sites.
    • Provide and maintain call statistical information including phone data, daily, weekly, monthly, and upon request.
    • Perform weekly call audits on all Service Desk members.
    • Communicate updates from other technical areas concerning the production environments.
    • Takes initiative to identify improvements in processes and works to implement the changes.


    Qualifications:

    • 5+ years of experience as a Senior IT Service Desk
    • Ability to train on site in Minneapolis, MN
    • Excellent communication and problem solving skills
    • Highly organized and professional in a customer facing environment


    To apply, please submit a resume outlining your relevant experience as a Senior IT Service Desk.
    Short-listed candidates will be expected to complete a Blue Star Partners Bio.

  • Insight Global

    Service Desk

    2 weeks ago

    Insight Global Minneapolis, United States

    An employer is seeking Service Desk Representative to join a large healthcare company who supports affiliates with their medical records in the Minneapolis area. You will be a part of a Tier I technical support team, supporting 35,000-40,000 internal employees. Your main responsi ...

  • Insight Global

    Service Desk

    1 week ago

    Insight Global Minneapolis, United States

    Job Description · An employer is seeking Service Desk Representative to join a large healthcare company who supports affiliates with their medical records in the Minneapolis area. You will be a part of a Tier I technical support team, supporting 35,000-40,000 internal employees. ...

  • Insight Global

    Service Desk

    1 week ago

    Insight Global Minneapolis, United States

    Job Description · An employer is seeking Service Desk Representative to join a large healthcare company who supports affiliates with their medical records in the Minneapolis area. You will be a part of a Tier I technical support team, supporting 35,000-40,000 internal employees. ...

  • GROWMARK, Inc.

    Mgr, IT Service Desk

    3 days ago

    GROWMARK, Inc. Bloomington, United States

    Mgr, IT Service Desk - GROWMARK, Inc. - Bloomington, IL - · **PURPOSE AND SUMMARY STATEMENT** · - The IT Service Desk Manager leads and optimizes the operations of the IT Service Desk team, managing technical support and customer service delivery for maximum efficiency and user s ...

  • Blue Star Partners, LLC

    Service Desk Specialist

    4 weeks ago

    Blue Star Partners, LLC Minneapolis, United States

    **Job Title: Service Desk Specialist · ** · Location: · Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. · Start Date: · ASAP · Duration: · 1 year · Hours/Week: · 40 hours · Rate: · $30-$32/hr · Contract ...

  • Blue Star Partners, LLC

    Service Desk Associate

    1 week ago

    Blue Star Partners, LLC Minneapolis, United States

    Job Description · Job Description · Job Title: Service Desk Associate · Location: · Remote in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. · Start Date: · ASAP · Duration: · 1 year · Hours/Week: · 40 hours · Rate: ...

  • Blue Star Partners, LLC

    Service Desk Specialist

    2 weeks ago

    Blue Star Partners, LLC Minneapolis, United States

    **Job Title: Service Desk Specialist · ** Location: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. · Start Date: ASAP Duration: 1 year · Hours/Week: 40 hours · Rate: $30-$32/hr · Contract Type: W2 Only (No 1099's ...

  • Blue Star Partners LLC

    Service Desk Specialist

    1 week ago

    Blue Star Partners LLC Minneapolis, United States

    Job Description · Job DescriptionJob Title: Service Desk Specialist · Location: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. · Start Date: ASAP Duration: 1 year · Hours/Week: 40 hours · Rate: $30-$32/hr · Contr ...

  • TEKsystems

    Service Desk Analyst

    1 week ago

    TEKsystems Minneapolis, United States

    : · The Service Desk Analyst delivers L1 technical support for primary incident resolution or escalation to L2 support teams as needed. Responsibilities include initial documentation, troubleshooting, research, and resolution of incoming incidents and requests concerning the use ...

  • Blue Star Partners LLC

    Service Desk Associate

    1 week ago

    Blue Star Partners LLC Minneapolis, United States

    Job Description · Job DescriptionJob Title: Service Desk Associate · Location: Remote in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. · Start Date: ASAP Duration: 1 year · Hours/Week: 40 hours · Rate: $25/hr · Contract T ...

  • Fish & Richardson

    Senior IT Service Desk Specialist

    3 weeks ago

    Fish & Richardson Minneapolis, United States

    Fish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is r ...

  • Fish & Richardson

    Senior IT Service Desk Specialist

    2 weeks ago

    Fish & Richardson Minneapolis, United States

    Fish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is r ...

  • Superior Managed IT

    Service Desk Analyst L1

    2 weeks ago

    Superior Managed IT Minneapolis, United States

    Job Description · Job DescriptionJob Purpose: · Entry-level IT Service Desk Analyst serves as an analyst working in Superior's service desk and providing Level 1 Support Team objectives to customers via remote connection. Their primary focus is providing end-user support of custo ...

  • National Marrow Donor Program

    Service Desk Support Analyst

    2 weeks ago

    National Marrow Donor Program Minneapolis, United States

    POSITION SUMMARY:Please apply online using a laptop or desktop computer.This position is responsible for providing technology support and troubleshooting for NMDP supplied hardware and software. This role includes recording and tracking incoming incidents to the NMDP Service Desk ...

  • University of Minnesota

    CSE-IT Service Desk Support Technician

    1 week ago

    University of Minnesota Minneapolis, United States

    Apply for Job Job ID 360560 · Location Twin Cities · Job Family Information Technology · Full/Part Time Full-Time · Regular/Temporary Regular · Job Code 8631US · Employee Class Civil Service · Add to Favorite Jobs Email this Job · About the Job · Job Duties: · Service Desk Supp ...

  • OCI Hospitality

    Front Desk/Guest Services Rep

    1 week ago

    OCI Hospitality Minneapolis, United States

    Job Description · Job DescriptionWe all seek out meaningful connections. · Connecting with our guests is one of the ways we spread the light and warmth of hospitality every day, and it makes our jobs more fun. We want our guests to feel comfortable and at home when they stay at ...

  • Oceanic Solutions

    Senior Support Engineer for the Service Desk

    1 day ago

    Oceanic Solutions Lakeville, United States

    What can you expect? · You will be responsible for providing technical support and solving customer problems at a senior level · You will handle the analysis and diagnosis of technical challenges and their resolution on a daily basis · You enjoy communicating and working professi ...

  • TEKsystems

    IT Service Desk Analyst

    3 weeks ago

    TEKsystems Saint Paul, MN, United States

    Description: · Job Description: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, ...

  • TEKsystems

    Service Desk Analyst

    3 weeks ago

    TEKsystems Saint Paul, MN, United States

    Description: · Job Description: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, ...

  • Dahl Consulting

    Senior Service Desk Engineer

    3 weeks ago

    Dahl Consulting New Brighton, United States

    Senior Service Desk Engineer · Location: Onsite in New Brighton, MN · Salary: $60,000-$80,000 with a comprehensive benefits package · The Service Desk Engineer III staff provide our clients with expert level support for complex problems. By providing fast, efficient, and effectiv ...