Senior Support Engineer for the Service Desk - Lakeville, United States - Oceanic Solutions

Description

What can you expect?

• You will be responsible for providing technical support and solving customer problems at a senior level
• You will handle the analysis and diagnosis of technical challenges and their resolution on a daily basis
• You enjoy communicating and working professionally with our customers to assist them with problem-solving and offer solutions
• You will also be responsible for documenting customer inquiries and solutions to improve the support process
• You will train and support colleagues and customers in our IT solutions

What should you bring?

• You have successfully completed training or a degree in the IT field and have at least three years of professional experience in a similar position
• You have experience in supporting data center operations (e.g. storage, compute, backup)
• You have excellent communication skills and are highly customer and service-oriented
• You are reliable, structured, and have strong problem-solving skills
• You are familiar with ITIL and it is not a foreign language to you
• You have very good German and good English skills

What do we offer?

• Flat hierarchies and a transparent company policy combined with a motivated team
• Numerous paid training opportunities for your personal development
• New, modern company building with air