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    SRE Support Engineer - New York, United States - Huntress Talent

    Huntress Talent
    Huntress Talent New York, United States

    2 days ago

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    Description

    Job Description

    Job Description

    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

    Responsibilities:

    • Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
    • Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

    Requirements:

    • Bachelor's degree in Computer Science (or the equivalent) is required
    • Experience with Python scripting
    • Strong SQL experience
    • Ideal candidate will have trading systems support experience
    • Four years of related technical support experience
    • Technically savvy with strong project management skills
    • Experience troubleshooting issues and achieving solutions
    • The ability to explain to a non-technical person in a way they will understand

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