Jobs
>
Boise

    Lead ServiceNow Administrator - Boise, United States - WinCo Foods

    WinCo Foods
    WinCo Foods Boise, United States

    2 weeks ago

    Default job background
    Description
    About Us


    Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners.

    Our purpose is to make the lives our customers and employee owners better by offering the lowest possible prices to feed their families.

    Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart.

    In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

    Overview

    Job Summary


    As a ServiceNow Platform Owner, you will be responsible for the administration, configuration, and maintenance of our ServiceNow platform including Incident Management, Change Management, Problem Management, and Service Catalog.

    You will work closely with various teams to understand business requirements and implement solutions that streamline processes and improve overall efficiency.

    The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for optimizing workflows.

    Typical Duties and Responsibilities


    • Collaborate with IT Staff and IT Directors to create optimal system performance, design, architecture, and configurations.
    • Provide technical expertise and knowledge to ServiceNow strategic plan and roadmap.
    • Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.
    • Lead ServiceNow Module evaluations based on workflow requirements and structured analysis.
    • Perform analysis, diagnosis, and resolution of complex system problems for ServiceNow platform.
    • Evaluate, test, recommend, and implement platform enhancements and efficiencies.
    • Customize ServiceNow applications using JavaScript, HTML, CSS, and other relevant technologies.
    • Optimize stability and usability of ServiceNow through regular application maintenance.
    • Review platform configurations for accuracy, standardization, best practices, and simplicity.
    • Aid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency outages.
    • Proactively utilize IT resources to maintain detailed technical product knowledge, remain current with IT technology trends and increase technical skills.
    • Provide guidance and training to IT Staff as required.
    • Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
    • Manage all ServiceNow application data integration points.
    • Make recommendations and participate in implementing ServiceNow requirements.
    • Research and stay current in ServiceNow products and applicable integrated technologies.
    • Create and maintain a detailed view of the ServiceNow architecture.
    • Lead and manage ServiceNow projects to successful completion.
    • Administer, configure, and maintain the ServiceNow platform, including Incident Management, Change Management, Problem Management, and Service Catalog.
    • Perform platform upgrades, patches, and enhancements as needed.
    • Ensure all requested security remediation are completed within reasonable timing.
    • Create and maintain documentation related to system configurations, processes, and procedures.
    • Perform other duties as assigned or needed.
    Requirements


    Education/Experience:

    • Bachelor's degree in business administration, information systems, or equivalent work experience.
    • Minimum six (6) years of experience in ServiceNow platform administration and support.
    • At least five (5) years' work experience in an enterprise-scale IT Operations environment or equivalent.
    • Knowledge of Agile development methodologies.
    • Knowledge of IT Infrastructure Library (ITIL).

    Ability to:

    • Serve in an on-call production support structure to resolve problems, potentially after hours.
    • Work varied shifts, including nights, weekends, and holidays, depending on need.
    • Travel occasionally.
    • Work with JavaScript, HTML, CSS, and other web technologies.
    • Apply advanced analytical and problem-solving skills in all areas of application and user support.
    • Demonstrate proficiency in IT process analysis methods, change control methodologies, software installation and methods, ITIL/ITSM concepts and principles.
    • Lead and manage technical projects to successful completion.
    • Effectively work with product vendors and support personnel.
    • Exhibit excellent customer service skills and work well with others. Must demonstrate professionalism and courtesy in all customer interaction.
    • Work in a team-oriented, collaborative environment with a strong customer service orientation, understanding organizational goals and objectives.
    • Multi-task effectively, remaining detail oriented, and maintaining composure in a fast-paced IT environment.
    • Demonstrate advanced knowledge of server concepts, principles, maintenance and operation.
    • Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.

    Preferred Education, Experience and/or Credentials:

    • ServiceNow Implementation Specialist Certification
    • ITIL v3 Foundations or additional ServiceNow Certification, including Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist
    • Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
    • Experience in retail business operations.
    • Master's degree


    The above statements are intended to describe the general nature of work performed by the employees assigned to this job.

    All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

    EEO/Inclusivity


    As WinCo Foods continues to grow, our diversity-from our variety of perspectives and wide range of experiences-is essential to our strategy and success.

    We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

    Min

    Max
  • WinCo Foods, Inc.

    Lead ServiceNow Administrator

    2 weeks ago

    WinCo Foods, Inc. Boise, United States

    As a ServiceNow Platform Owner, you will be responsible for the administration, configuration, and maintenance of our ServiceNow platform including Incident Management, Change Management, Problem Management, and Service Catalog. You will work closely Business Operations, Administ ...

  • the Chickasaw Nation

    IT Servicenow Developer

    4 hours ago

    the Chickasaw Nation Ada, United States

    IT ServiceNow Developer - 9613**Ada, OK | Information Technology | Full Time** · **Apply** · **Save** · Description · We are currently looking for a Full Time IT ServiceNow Developer to join our IT Servicenow Unit team located at the Information Technology working 8:00AM-5:00PM - ...

  • Idaho State Job Bank

    ServiceNow Lead Engineer

    1 week ago

    Idaho State Job Bank Boise, United States

    ServiceNow Lead Engineer at TIAA in Boise, Idaho, United States Job Description TIAA has an opportunity for a Lead ServiceNow Engineer. This role will have technical lead responsibility for the design, discovery, administration, development, operational support, and all other asp ...

  • WinCo Foods

    lead training administrator

    2 weeks ago

    WinCo Foods Boise, ID, United States

    Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, includi ...

  • Idaho State Job Bank

    ServiceNow Architect, Associate Director

    3 weeks ago

    Idaho State Job Bank Boise, United States

    ServiceNow Architect, Associate Director at Guidehouse in Boise, Idaho, United States Job Description Job Family : SAAS/PAAS/Cloud Consulting Travel Required : None Clearance Required : Ability to Obtain Secret What You Will Do : As a ServiceNow Architect, you'll lead the overall ...

  • Idaho State Job Bank

    ServiceNOW CMDB Developer Analyst

    1 week ago

    Idaho State Job Bank Boise, United States

    ServiceNOW CMDB Developer Analyst at Cengage Group in Boise, Idaho, United States Job Description Job Description We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of le ...

  • Idaho State Job Bank

    Senior ServiceNow Developer

    1 week ago

    Idaho State Job Bank Boise, United States

    Senior ServiceNow Developer - GRC at Guidehouse in Boise, Idaho, United States Job Description Job Family : SAAS/PAAS/Cloud Consulting Travel Required : Up to 25% Clearance Required : Active Secret What You Will Do : As a Senior ServiceNow Developer, you are an integral team memb ...

  • Volt

    ServiceNow Developer

    2 days ago

    Volt Boise, United States

    This job was posted by : For more information, please see: Your future? Let\'s build it · Volt is immediately hiring for a Remote ServiceNow Developer. · As a ServiceNow Developer you will: · Determine problem areas within our current framework and recommend solutions · Develop ...

  • KPMG

    Product Manager

    3 weeks ago

    KPMG Boise, United States

    **Business Title:** Product Manager - ServiceNow HRSD (Talent & Culture) · **Requisition Number:** · **Function:** Business Support Services · **Area of Interest:** · **State:** ID · **City:** Boise · **Description:** · Known for being a great place to work and build a career, K ...

  • Insight Global

    Technical Support Engineer

    2 weeks ago

    Insight Global Boise, United States

    Company: HPI · Position: L1 Technical Support · Duration: Long-term contract through Insight Global · Location: Garden City, ID, 83714 · Pay: $15-$18/hr · Description: · An employer is looking for a Technical Support Engineer to work onsite at their facility in Boise, Idaho. This ...

  • Idaho State Job Bank

    ServiceNow Business Process Consultant

    2 weeks ago

    Idaho State Job Bank Boise, United States

    ServiceNow Business Process Consultant (BPC ) - Remote at KPMG in Boise, Idaho, United States Job Description Business Title: ServiceNow Business Process Consultant (BPC ) - Remote Requisition Number: Function: Business Support Services Area of Interest: State: ID City: Boise Des ...

  • Holland & Hart LLP

    Senior Technical Support Analyst

    2 weeks ago

    Holland & Hart LLP Boise, United States

    General Purpose: · The Senior Technical Support Analyst provides senior-level support for incident and problem management resolution and serves as owner and primary administrator for Service Desk Systems such as the IT Service Management (ITSM) system. Acting as the escalation p ...

  • Idaho State Job Bank

    USTT Digital Analytics Preboarding Manager

    2 weeks ago

    Idaho State Job Bank Boise, United States

    USTT Digital Analytics Preboarding Manager at Deloitte in Boise, Idaho, United States Job Description The Talent Transformation Digital & Analytics team implements core, firmwide Talent applications leveraged to support key Talent strategies and processes. As Talent identifies op ...

  • WinCo Foods

    IT Service Delivery Specialist

    3 weeks ago

    WinCo Foods Boise, United States

    About Us · Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives our customers and employee owners better by offering the lowest possi ...

  • Idaho State Job Bank

    Service Desk Agent

    1 week ago

    Idaho State Job Bank Boise, United States

    Service Desk Agent at Cayuse Holdings in Boise, Idaho, United States Job Description Overview About Cayuse Commercial Services: Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available ...

  • Boise State University

    OIT Business Operations Coordinator

    1 week ago

    Boise State University Boise, United States

    About Us: · Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world. · ...

  • Idaho State Job Bank

    Associate Care Coordinator

    2 weeks ago

    Idaho State Job Bank Boise, United States

    Associate Care Coordinator - REMOTE at Danaher Corporation in Boise, Idaho, United States Job Description Be part of something altogether life-changing Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human healt ...

  • WinCo Foods

    IT Service Delivery Specialist

    3 weeks ago

    WinCo Foods Boise, United States

    About Us: · Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives our customers and employee owners better by offering the lowest pos ...

  • Idaho State Supreme Court

    IT Platforms

    1 week ago

    Idaho State Supreme Court Boise, United States

    Salary : $62, $72,640.00 Annually · Location : Boise, ID · Job Type: Full-Time · Job Number: 00081 · Department: Administrative Office of the Courts · Division: Information Division · Opening Date: 04/08/2024 · Closing Date: Continuous · How We Work:: The Administrative O ...

  • Clearwater Analytics

    IT Identity Governance and Endpoint Management Team Lead

    2 weeks ago

    Clearwater Analytics Boise, United States

    Job Summary: · The IT Identity Governance and Endpoint Management Team Lead is responsible for managing and ensuring the integrity, security, and availability of user identities, and access controls within the organization's IT systems and endpoints. This position plays a crucia ...