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    Technical Support Engineer - Boise, United States - Insight Global

    Insight Global
    Insight Global Boise, United States

    3 weeks ago

    Insight Global background
    Engineering / Architecture
    Description

    Company: HPI

    Position: L1 Technical Support

    Duration: Long-term contract through Insight Global

    Location: Garden City, ID, 83714

    Pay: $15-$18/hr

    Description:

    An employer is looking for a Technical Support Engineer to work onsite at their facility in Boise, Idaho. This person will be responsible for the troubleshooting/repair of any low/medium complexity PC devices and all simple installation/move/add/change services. They will also perform software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Basic complexity desk-side support activities, such as, but not limited to, data backup & migration, security administration, password resets, etc. This person will apply basic foundational principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical technical knowledge acquired through specialized training, education and/or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical l knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.

    Required Skills and Experience:

    • 0-2 years of experience in technical support role
    • Experience in basic break/fix support (technical diagnosis and repair/exchange of defective hardware)
    • Basic understanding of networking (how a PC connects to a network; how to troubleshoot related issues)
    • Experience troubleshooting software applications and supporting core Microsoft applications
    • Excellent customer service and written/verbal communication

    Nice to Have Skills and Experience:

    • Experience with ServiceNOW
    • Experience with Active Directory
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