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    Associate Director, Information Technology - College Station, United States - Texas A&M University

    Texas A&M University
    Texas A&M University College Station, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Title

    Associate Director, Information Technology
    Agency

    Texas A&M University
    Department

    Technology Services
    Proposed Minimum Salary

    Commensurate
    Job Location

    College Station, Texas
    Job Type

    Staff
    Job Description

    Glimpse of the Job and Opportunity to Contribute

    The Associate Director, Information Technology is the conduit to ensure operational and service excellence for Transportation Services. Provide thought leadership on best practices and themes in the context of strategies and challenges with a goal of balancing client expectations and the best interests of the University. Taking a collaborative approach, plan, organize, staff, lead, and unify operations. Manage and coach a team of technical professionals ensuring professional development. Proactively manage incidents and client requests and develop, oversee, and lead services or projects to ensure client expectations are met or exceeded.

    Who We Are

    Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while serving the mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at:

    Qualifications

    Bachelor's degree in computer science or equivalent combination of education and experience
    Eight years of related Information Technology experience
    Knowledge of the maintenance and installation of computer and network equipment
    Ability to multitask and work cooperatively with others
    Ability to communicate clearly and effectively to ensure understanding
    Ability to understand risks inherent in business models, craft alternative scenarios and communicates trade-offs and advantages
    Knowledge of how to develop and share mental models that enable people to solve thorny problems and find new sources of relevant information
    Skills in extrapolating business priorities and objectives, using them to set direction for active professional learning
    Knowledge in how to use relationships to acquire objective coaching and to develop themselves
    Responsibilities

    Leadership and Personnel Management:

    Provide leadership for IT Staff and junior IT leaders.
    Oversee the recruitment, hiring, and supervision of large and/or multiple teams staffed with IT team leaders/managers, multi-disciplined and/or more senior technical staff, and support staff.
    Oversee that enforce ethical, regulatory, and performance standards.
    Oversee and manage personnel issues.
    Strategic Planning:

    Share authority and accountability for setting, directing, and implementing strategy.
    Operations Management:

    Oversee, design, and control the process/es for supporting the delivery of strategic information technology services.
    Monitor and analyze operational metrics.
    Implement continuous improvement methodologies to include corrective actions, as needed.
    Customer/Vendor Relations:

    Maintain, establish, and develop new strategic partnerships with executive management, stakeholders, customers, and vendors.
    Policy:

    Participate in the development of IT policy and procedures for a specialized university IT department/unit to ensure information security, and IT architecture are in compliance with all applicable regulatory requirements.
    Collaborate with other IT executive leaders to formulate effective IT policies and procedures.
    Project Management:

    Manage key portions of the departmental IT project portfolio.
    Documentation:

    Oversee operational documentation and reporting procedures.
    Advanced Enterprise-Level Technical Support:

    Provide advanced enterprise-level technical support.
    Professional Development:

    Participate in training and professional development sessions.

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