End User Support Specialist I - College Station, United States - Texas A&M University

Texas A&M University
Texas A&M University
Verified Company
College Station, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title
End User Support Specialist I


Agency
Texas A&M University


Department
Technology Services


Proposed Minimum Salary
Commensurate


Job Location
College Station, Texas


Job Type
Staff


Our Commitment


Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.

Embracing varying opinions and perspectives strengthens our core values which are:
Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.


Who we are

What we want


The End User Support Specialist I is responsible for creating, updating, and maintaining routine technical documentation within Technology services and in coordination with various groups around campus.


What you need to know

Other Requirements or Other Factors:
May be required to work evenings, weekends, and/or on-call support


Required Education and Experience:


  • Bachelor's degree or equivalent combination of education and experience
  • Four months (1 semester) of student worker and/or customer service experience

Required Knowledge, Skills and Abilities:


  • Must have excellent written communication skills
  • Must be able to work in a collaborative team environment
  • Ability to multitask and work cooperatively with others
  • Must have strong interpersonal skills

Preferred Education and Experience:


  • Technical writing experience

Preferred Certifications:


  • ITIL Foundations, HDI KCS Foundations Certification

Responsibilities:

-
Technical Writing - Create, update, and maintain technical documentation within Technology Services. This includes public instructional documentation, internal instructional documentation, and internal process documentation. Confers with personnel in resolving problems involving procedural and technical matters. Helps develop technical standards.
-
Process Management - Monitor our knowledge management processes throughout the organization. Generate and analyze reports on knowledge management to provide insight on process adoption, conformance, and effectiveness. Ensures work is accurate and in compliance with departmental or project quality standards.
-
Process Coaching Coach others as needed within the organization on effective use of knowledge processes in order to maximize process efficiency and growth of institutional knowledge. Assists end users with knowledge processes.
-
Customer/Vendor Relations Maintain close and collaborative working relationships with stakeholders, customers, and vendors. Determines information needs and requirements.


Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.

Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.

Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

  • Health, dental, vision, life and longterm disability insurance with Texas A&M contributing to employee health and basic life premiums
days of annual paid holidays

  • Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
  • Automatically enrollment in the Teacher Retirement System of Texas
  • Health and Wellness: Free exercise programs and release time
  • Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
  • Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
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