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    Guest Service Manager - Richmond, United States - Jones Lang LaSalle IP, Inc.

    Jones Lang LaSalle IP, Inc.
    Jones Lang LaSalle IP, Inc. Richmond, United States

    1 week ago

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    Description
    JLL supports the Whole You, personally and professionally.

    Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

    JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

    The Guest Service Manager is responsible for the day to day operations of the Guest Service Program with a focus on providing outstanding Experience in the Workplace. With Experience at the core of the gearing of the service delivery, workplace activities need to be as human-centric and engagement focused as possible, with team management, site operations, with this ultimate target of Delight in mind, while maintaining safe working practices throughout all we do. Services may include, but are not limited to, reception / guest services, event management, mail, print and other high touch employee services.

    This role will report directly to the Regional Guest Service Manager and is on-site and client facing. The Guest Service Manager will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations.
    • Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.
    • Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations.
    • Oversee the following programs: Temporary access badges, Landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms.
    • Perform daily quality assurance checks to make sure the overall operation is staffed properly and operating smoothly.
    • Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
    • Work collaboratively with other service line leads.
    • Update training and informational materials as needed.
    • Assists with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
    • Manages the weekly guest service schedules, schedule requests and approves weekly timesheets.
    • Oversee event management at off site location.
    • Assists in the recruiting, onboarding, training and coaching of the team.
    • Perform additional job duties, as requested.
    Qualifications
    • Previous Supervisory or Management experience preferred with experience in the Hospitality industry or knowledge of the commercial real estate industry, preferred.
    • High school diploma or general education degree (GED);
    • Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
    • Track record of initiative, integrity and good judgment.
    • Highly collaborative with strong interpersonal skills.
    • Excellent verbal and written communication skills with the ability to communicate professionally.
    • Strong Customer Service skills
    • Proficient skills in Google Suite (Gmail, sheets,slides,docs)
    Location:

    On-site -Richmond, VA

    If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

    Personalized benefits that support personal well-being and growth:

    JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
    • 401(k) plan with matching company contributions
    • Comprehensive Medical, Dental & Vision Care
    • Paid parental leave at 100% of salary
    • Paid Time Off and Company Holidays
    • Flexible and Remote Work Arrangements may be available
    About JLL -

    For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

    JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

    This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

    Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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