Customer Service Manager - Henrico, United States - Patricia Johnson - State Farm Agent

Patricia Johnson - State Farm Agent

Verified Company

Henrico, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

ROLE DESCRIPTION:

As an Customer Service Manager - State Farm Agent Team Member for Patricia Johnson - State Farm Agent, you are vital to our daily business operations and customers' success.

You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and longlasting customer relations.

QUALIFICATIONS:

Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills written, verbal, and listening
Dedicated to customer service
Able to anticipate customer needs
Able to effectively relate to a customer