-
Lead IT Operations Engineer
4 days ago
SYNNEX Corporation Clearwater, United StatesLead IT Operations Engineer page is loaded · Lead IT Operations Engineer · 応募 · locations · Greenville, SC · US-FL-Clearwater · time type · フルタイム · posted on · 募集開始 - 2 日前 · job requisition id · R29697 · About the Role: · This role is the most senior operations suppor ...
-
Managing Partner, Operations
5 days ago
Northstar Memorial Group Saint Petersburg, United StatesNorthStar Memorial Group is seeking a Managing Partner of Operations at Memorial Park Funeral Home and Cemetery in St. Petersburg, FL. With a collaborative team structure, each Managing Partner has the chance to make a lasting impact, driving the entrepreneurial spirit that defin ...
-
Vp, Continuous Improvement
1 week ago
Ivy Technology Saint Petersburg, United StatesDate: May 9, 2024- Country/Region: US- Company: Ivy Technology, LLC- Location: St Petersburg, FL, US, 33701**Responsibilities**: · - Lead the development and execution of the continuous improvement strategy for Ivy, aligning with the overall organizational objectives. · - Advise ...
-
Hybrid Asst. Sales Manager
4 days ago
Sunbelt Home Solutions Saint Petersburg, United StatesSunbelt Home Solutions, Florida's Premier Home Improvement Company, is growing at an incredible rate and looking for the right individual to lead our Fort Myers market. This is a HUGE opportunity to the right person, and while being a very demanding position with huge responsibil ...
-
Horticultural Specialist Ii
1 week ago
City of St. Petersburg Saint Petersburg, United StatesThis is lead supervisory, participatory and training work performing horticulture functions such as maintaining street medians and rights-of-ways and the planting, removal and care of various plants, flowers, shrubs and trees. Work requires considerable knowledge of professional ...
-
Midas Automotive Store Manager
6 days ago
Midas FORD Saint Petersburg, United States**Benefits**: · - 401(k) · - Health insurance · - Paid time off · This Midas needs someone dedicated to providing quality services to customer vehicles. Our inspections are all digital, so good IT skills are needed. Most of our business is repair so utilizing the expertise attain ...
-
Retail Store Assistant Manager
6 days ago
The Bin Spot Saint Petersburg, United StatesAt The Bin Spot, we are looking for a responsible, enthusiastic and talented store manager to join our team. Applicants must possess experience and great customer service skills. As a store manager, you will be responsible for ensuring that customers have an enjoyable shopping ex ...
-
Hazmat Environmental Responder: On-call
3 days ago
First Call Environmental Petersburg, United States**First Call Environmental: Environmental Laborer / Technician** · - _**Pay: $18 to $23/hr.**_ · - _**Flexible Hours: You choose when you want to work**_ · - _**Paid training and advancement opportunities up to $30/hr.**_ · - _**Job Type: On-Call**_ · - _**No experience necessary ...
-
Horizontal Directional Drill
3 days ago
Future Infrastructure, LLC Clearwater, United StatesWe have immediate openings for Horizontal Directional Drill (HDD) Operators and Locators in the Clearwater, FL area. · As the Horizontal Directional Bore Operator/Locator, you possess a high level of expertise in locating and product support equipment, as well as running horizont ...
-
Fire Sprinkler Sales
1 week ago
Skyway Sprinkler, LLC Saint Petersburg, United StatesJob Overview: · - **NO AGENCIES PLEASE**_ · Job Responsibilities: · - Develop and maintain an active proposal backlog to support the established sales plan. · - Responsibilities will include professionally representing the Company with respect to the promotion and sale of Fire Sp ...
-
District Manager
1 week ago
Popeyes | Legacy Network Group Clearwater, United StatesThe District Manager is responsible for enthusiastically leading and motivating the restaurant management team and providing them with the tools, training and follow-up necessary to achieve maximum performance in each restaurant, to meet the highest levels of customer service and ...
-
Customer Service Representative
1 week ago
Cathy Shadwick - State Farm Agent Saint Petersburg, United StatesPosition Overview · I am seeking dynamic insurance professionals for the office of Cathy Shadwick - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrive ...
-
Sixth Judicial Circuit Clearwater, United StatesA SIXTH CIRCUIT APPLICATION IS REQUIRED · **ADMINISTRATIVE OFFICE OF THE COURTS SIXTH JUDICIAL CIRCUIT** · **JOB ANNOUNCEMENT** · INTERNAL/ EXTERNAL · **ADMINISTRATIVE ASSISTANT LEAD - JUVENILE DIVERSION** · **(Pinellas County Funded)** · **CTA/C93** · **Description of Work**: · ...
-
Warehouse Associate
4 days ago
Private Label Beauty & Wellness Clearwater, United States**Private Label Beauty & Wellness is an industry leading innovator, designer, manufacturer and marketer of skincare and haircare products. We partner with skincare companies to bring the latest trends to the Beauty and Personal Care market. We are seeking a Cycle Counter to join ...
-
Manager, Rev Growth
1 week ago
Lincare Inc. Clearwater, United StatesCoordinate, plan, and execute revenue growth strategies for the CPAP Call Center · - Perform revenue growth analytics to identify opportunities and evaluate results of implemented strategies · - Lead the day-to-day actions related to call center metrics · - Maximize revenue and e ...
-
Guest Services Manager
3 days ago
Evolution Parking & Guest Services Clearwater, United States**About Evolution Parking & Guest Services** · Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the ...
-
Chef de Cuisine Taskforce
3 days ago
Wyndham Grand Clearwater Beach Clearwater, United StatesProperty Description: · Wyndham Grand Clearwater Beach is a prestigious beachfront resort located in the heart of Clearwater Beach, Florida, offering exciting job opportunities for enthusiastic individuals looking to embark on a rewarding career in hospitality. As part of the Wyn ...
-
Warehouse Fulfillment Specialist Part Time
1 week ago
BJ's Wholesale Club, Inc. Clearwater, United States Part timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, _235_ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their ...
-
Press Technician
1 week ago
West Pharmaceutical Services Saint Petersburg, United StatesRequisition ID: Date: May 8, 2024- Location: St Petersburg, Florida, US- Department: Operations- Description: · - **Shift Available**:3rd Shift **Hours**:9:50PM - 6:00AM EST; Monday - Friday. · **Compensation**:Starting at $20.12 / hour + $1.00 / Shift Differential · **Start Date ...
-
Housing Manager
3 days ago
Catholic Charities Clearwater, United States**SUMMARY**: CCCDC Housing Manager is responsible for assisting program director to oversee, supervise and manage all elderly housing properties and service coordination program. · - **ESSENTIAL DUTIES AND RESPONSIBILITIES**: · - Responsible for assisting director in all aspects ...
Customer Support Center Operations Lead - Clearwater, United States - Leafwire
Description
** Customer Support Center Operations Lead**
** | Clearwater, FL, United States**
Posted Date 12/19/2021 Description **Job Title:** Customer Support Center Operations Lead - Florida
**Department:** Call Center
**Reports to:** Call Center Assistant Manager
**FLSA Status:** Non Exempt
**Salary:** Based on Experience
**ROLE SUMMARY**
This position is responsible for monitoring and supporting the Customer Support Center teams that directly or indirectly handle patients or patient issues. Leads are senior to the Team Lead position in the Customer Support Center and work closely with the Customer Support Center Manager and Customer Support Center Assistant Managers to solicit feedback, identify operational opportunities, and to implement changes within the management processes**.**
**KEY DUTIES AND RESPONSIBILITIES**
Assist with interviewing, hiring, onboarding, and training additional employees for roles specific to patient facing operations (Floor Support, Chat, Phones).
Assist Consultants by answering questions and providing guidance and feedback
Monitoring systems and notifying management of issues and problems with those systems
Monitoring daily, weekly, and monthly Support Center statistics
Proving coaching and feedback
Completes tasks given to them by the Call Center Assistant Manager or Call Center Manager
Participates in calibration meetings with departments and management that Support Center operations
Working with Work Force Management to adequately schedule to ensure coverage for all Support Center Operations
Schedule 1:1s and team meetings with their assigned employees
Monitor trends and team performance
Developing solutions to problems that arise within the Support Center
Communicates trends to Call Center Management weekly/Monthly/Quarterly
Working with Management to process all HR related documents, Performance Counselling's, and any related documentation necessary for their chat team
Working with external and internal departments to complete assigned projects (IT, Dispensaries, HR, QA, WFM, etc.)
Managing floor updates, notifications, trainings and various floor operational duties on a daily basis
**SKILLS, EDUCATION, AND QUALIFICATIONS**
High School Diploma or equivalent
Minimum of 1-2 years of experience in Chat/Communication based role
Minimum 2 year minimum supervisory or managerial t experience preferred
Highly motivated, confident, and high-energy.
Strong and engaging communicator, both verbally and in writing
Experience with leading cross-functional teams and a demonstrated history of providing solutions to complex problems
Organized, responsible, and flexible in a fast-paced growth environment. Adaptable to changing priorities
Belief in relationship building and working as part of a team to achieve goals/results
Possess strong interpersonal skills with a proven ability to communicate across different levels of an organization
Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends
Having working knowledge of basic computer operating systems (Microsoft Office i.e. Word, Excel, PowerPoint, Access) and CRM's
Must possess the mental and physical capacities necessary to perform the job duties
Must possess a valid driver's license and a clear driving record
Must be able to pass a level 1 and level 2 background check and drug screening
Must be at least 21 years of age
**PHYSICAL DEMANDS, WORK ENVIRONMENT AND ADDITIONAL CONDITIONS**
Must be able to work seated at workstation for extended periods of time. Must be able to see and hear, or use prosthetics, that will enable these senses to function adequately to ensure requirements of this position can be fully met. Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient base that we respectively serve. To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients which may exhibit opportunities to assess the situation and apply meaningful service. In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve's objective in serving our patient base with excellent customer service.
**OTHER REQUIREMENTS**
40+ hours weekly with flexible hours depending on company needs. Must be available to work evenings, weekends, and holiday
** Share this job**
| MapTiler OpenStreetMap Address Clearwater, FL
United States
