- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
-
Front Desk Agent
2 days ago
InterContinental Hotels Group, plc Savannah, United StatesKey job duties and responsibilities for the Front Desk Agent Overnight include: Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in Hotel, Front Desk, Agent, Over ...
-
Front Desk Agent
6 days ago
Hilton Hotels & Resorts Savannah, United StatesAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Agent, Front Desk, Suite, Gue ...
-
Front Desk Agent
1 week ago
InterContinental Hotels Group Savannah, United StatesAbout Us · Do you see yourself in the dual role of Front Desk Agent / Front Desk Agent Overnight at IHG Army Hotels Hunter Army Airfield? · This role has the overall responsibility to assist in operating the front desk function for a Front Desk Agent and Overnight Agent at out Hu ...
-
Front Desk Agent
3 days ago
Chatham Bars Inn Chatham, United StatesJob Description · Job DescriptionWe invite you to join the high-energy team at Chatham Bars Inn, a Forbes Travel Guide Five Star Hotel on Cape Cod, Massachusetts with 25 oceanfront acres, 217 rooms and suites, five restaurants, boating, a private beach, full-service spa, 8-acre f ...
-
Front Desk Agent
5 days ago
Hilton Savannah, United StatesA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · **What will I be doing?** · As a Guest Services Agent, you would be ...
-
Front Desk Agent
1 hour ago
Fairfield Inn & Suites Savannah Airport Savannah, United StatesRepresentsthe hotel to the guest throughout all stages of the guest's stay. Determines aguest's reservation status and identifies how long the guest will stay. Helpsguests complete registration cards and then assigns rooms accommodating specialrequests whenever possible. Verifies ...
-
Guest Experience Agent/Front Desk Agent
3 weeks ago
Hyatt Hotels Corp. Savannah, United StatesHyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. · "What we play i ...
-
Front Desk Agent/Night Auditor
3 days ago
Candlewood Suites Savannah Airport Savannah, United StatesJob Description · Job DescriptionA Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Agent has access to guestrooms ...
-
Hotel Front Desk Agent
4 days ago
Staybridge Suites Savannah Historic Districts Savannah, United StatesStaybridge Suites is an Equal Opportunity Employer and follows all state and federal guidelines regarding employment. · Pay: $ $15.00 per hour · **Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Employee discount · - Health insurance · - Life insurance · - Pai ...
-
Front Desk Agent
11 hours ago
Anikev Hospitality LLC Pooler, United StatesJob Description · Job DescriptionResponsibilities: · Front Desk Operations: · Greet and assist guests during check-in and check-out procedures. · Handle guest inquiries, requests, and concerns in a professional and courteous manner. · Maintain a friendly and welcoming atmosphere ...
-
Front Desk Agent
2 weeks ago
Marriott International Hilton Head Island, United States Part timeAdditional Information : This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employ ...
-
Front Desk Guest Service Agent
1 month ago
The DeSoto Savannah, United States Full timeSeeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus, customer service experience is preferred. · We are looking for candidates that are flexible between 1st shift and 2nd ...
-
Front Desk Agent
4 days ago
Marriott Hotels & Resorts Hilton Head Island, United StatesShift: 1st and 2nd shift. Job Status: Part time. Pay: $18.00/hour. Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, te Front Desk, Agent, Hotel ...
-
Front Desk Agent
3 weeks ago
Mckibbon Hospitality Hilton Head Island, United StatesWhat Makes a McKibbon Front Desk Agent? · The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating i ...
-
Front Desk Agent
3 weeks ago
Marriott Hotels & Resorts Hilton Head Island, United States$18.00 per hour Two days per week (Sundays & Mondays) 10 hour shifts Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, Front Desk, Agent, Hotel · ...
-
Front Desk Agent
5 days ago
Marriott Hilton Head Island, United States**Additional Information** Part Time, up to $250 Sign On Bonus · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States · **Schedule** ...
-
Front Desk Agent
3 weeks ago
Marriott International Hilton Head Island, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Posi ...
-
Front Desk Agent
3 weeks ago
Marriott Hilton Head Island, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States · **Schedule** Part-Time · **Located Remotely?** N · **Relocation ...
-
Front Desk Agent
6 days ago
Marriott International Inc Hilton Head Island, United StatesJob Description · Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of t ...
-
Front Desk Agent
4 weeks ago
Marriott International Hilton Head Island, United States Part timeJob Number · Job Category Rooms & Guest Services Operations · Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Pos ...
Front Desk Agent - Savannah, United States - Hilton
Description
Front Desk Agent - Embassy Suites Savannah Historic(Job Number:
HOT0AHAQ)Work Locations
:Embassy Suites Savannah605 Oglethorpe AvenueSavannah31401A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
EOE/AA/Disabled/VeteransSchedule
:Full-timeBrand:Embassy Suites by HiltonJob
:Guest Services, Operations, and Front Office