- You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- You will resolve guest complaints and ensure guest satisfaction.
- You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- You will process all guest check-ins, and verify registration information with the guest.
- You will handle overbooked or 'walked' guests.
- You will accept and record wake-up call requests.
- You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- You will resolve discrepancies on the room status report with housekeeping.
- You will train with and learn Food and Beverage operations to fill in as needed.
- Previous experience working as a front desk agent or in a similar role
- A high school diploma or equivalent vocational training certificate
- Experience working at a hotel establishment (highly desired)
- Proficiency with computers
- Basic math skills
- The ability to provide excellent customer service and maintain a professional demeanor at all times
- The ability to input and access information in the property management system and/or points-of-sale system
- Great verbal and written communication skills
- The ability to create a fun and supportive working environment
- Full Time Associates:
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Short- and long-term disability
- Paid time off and holidays
- Wellbeats APP to support physical and mental wellness
- Competitive Compensation with incentives
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development
- Full Time Associates:
- Tuition reimbursement
- Fundraising matching funds program
- Volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
-
Front Desk Agent
1 week ago
McKibbon Hospitality Hilton Head Island, United StatesWhat Makes a McKibbon Front Desk Agent? · The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating ...
-
Front Desk Agent
3 days ago
Marriott Hotels & Resorts Hilton Head Island, United States$18.00 per hour Two days per week (Sundays & Mondays) 10 hour shifts Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, Front Desk, Agent, Hotel · ...
-
Front Desk Agent
1 week ago
Marriott Hotels & Resorts Hilton Head Island, United StatesShift: 1st and 2nd shift. Job Status: Part time. Pay: $18.00/hour. Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, te Front Desk, Agent, Hotel ...
-
Front Desk Agent
1 day ago
McKibbon Hospitality Hilton Head Island, United StatesWhat Makes a McKibbon Front Desk Agent? · The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating ...
-
Front Desk Agent
2 weeks ago
Beachhousehhi Hilton Head Island, United StatesBeach House Resort seeks a qualified onsite Front Desk Agent with a high level of professionalism, effective decision making, with excellent Customer Service abilities. Applicant must have strong administrative and interpersonal skills and enjoy working at the hottest beach on Hi ...
-
Front Desk Agent
2 weeks ago
Marriott International Hilton Head Island, United StatesAdditional Information Part Time, up to $250 Sign On Bonus · Job Number · Job Category Rooms & Guest Services Operations · Location The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAP · Schedule Part-Tim ...
-
Front Desk Agent
6 days ago
EOS Hospitality Hilton Head Island, United StatesResponsibilities Maintain complete knowledge of hotel operations, scheduled daily activities, and room products · Maintain complete knowledge of and comply with all departmental policies/service procedures/standards · Answer telephone calls within 3 rings, using correct salutat ...
-
Front Desk Agent
2 days ago
Marriott International Hilton Head Island, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Posi ...
-
Front Desk Agent
1 week ago
Marriott International Inc Hilton Head Island, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · ...
-
Front Desk Agent
2 weeks ago
Marriott International Inc Hilton Head Island, United StatesJob Description · POSITION SUMMARY · Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide g ...
-
Front Desk Agent
1 week ago
Marriott Hilton Head Island, United StatesMarriott Hotels - 4 Shelter Cove Lane [Guest Service / Customer Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They ...
-
Front Desk Agent
2 days ago
Marriott Hilton Head Island, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States · **Schedule** Part-Time · **Located Remotely?** N · **Relocation ...
-
Front Desk Agent
2 days ago
Marriott Hilton Head Island, United States**Additional Information** Part Time, up to $250 Sign On Bonus · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States · **Schedule** ...
-
Front Desk Agent
3 days ago
Marriott International Hilton Head Island, United States Part timeJob Number · Job Category Rooms & Guest Services Operations · Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Pos ...
-
Front Desk Agent
1 week ago
Marriott Hilton Head Island, United States**Additional Information** Part Time, up to $250 Sign On Bonus · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States · **Schedule** ...
-
Front Desk Agent
1 week ago
Marriott Hilton Head Island, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States · **Schedule** Part-Time · **Located Remotely?** N · **Relocation ...
-
Spa Front Desk Agent
1 week ago
Marriott Hotels & Resorts Hilton Head Island, United StatesNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointe Front Desk, Agent ...
-
Front Desk Agent
3 weeks ago
The Westin Hilton Head Island Resort & Spa Hilton Head Island, United States Full timeAdditional Information Part Time, up to $250 Sign On Bonus · Job Number · Job Category Rooms & Guest Services Operations · Location The Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States VIEW ON MAP · Schedule Part-Tim ...
-
Seasonal Front Desk Agent
1 week ago
Omni Hotels Hilton Head Island, United StatesLocation · Hilton Head Oceanfront Resort · Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offer ...
-
Seasonal Front Desk Agent
1 week ago
Omni Hotels Hilton Head Island, United StatesLocation · Hilton Head Oceanfront Resort · Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offer ...
Front Desk Agent - Hilton Head Island, United States - Mckibbon Hospitality
Description
What Makes a McKibbon Front Desk Agent?The front desk agent is often the first person to interact with guests.
As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people.
You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.A Day in the Life:
Requirements:
Ideal Skills & Qualities:
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience.
From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play.
Our people will always be our first investment.Our benefits package covers:
Physical & Mental Wellness:
Financial & Occupational Wellness:
Personal Wellness:
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you