- Greet and assist guests during check-in and check-out procedures.
- Handle guest inquiries, requests, and concerns in a professional and courteous manner.
- Maintain a friendly and welcoming atmosphere for guests arriving late at night.
- Prepare and assemble Breakfast offerings for breakfast hours.
- Conduct nightly audits of financial transactions to ensure accuracy.
- Balance and reconcile all revenue and settlement accounts, ensuring compliance with hotel policies.
- Prepare and distribute daily financial reports to management.
- Ensure the cleanliness of the hotel. Conduct regular patrols and responding to any guest issues.
- Monitor access to the hotel premises during the night.
- Address emergency situations or guest issues calmly and efficiently, following established protocols.
- Update and maintain accurate records of guest accounts and transactions.
- Handle reservations and room assignments for late-night arrivals.
- Assist in the preparation of operational reports and documentation.
- Provide exceptional customer service to guests, addressing their needs and concerns promptly.
- Act as a point of contact for guests requiring assistance during the night.
- Previous experience in hotel front desk operations or a similar role is preferred but not required. Training is available.
- Proficient in using hotel software and computer systems.
- Strong numerical and analytical skills for financial auditing.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle multiple tasks simultaneously.
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Front Desk Agent - Pooler, United States - Anikev Hospitality LLC
1 week ago
Description
Job Description
Job DescriptionResponsibilities:
Front Desk Operations:
Financial Duties:
Sanitation and Safety:
Administrative Tasks:
Customer Service:
Qualifications:
Working Hours: Will be discussed upon Interview.
Wages: $12.00 Hourly, Biweekly Pay Frequency
Company DescriptionOur hotel management company is renowned for our commitment to excellence in hospitality. We offer luxurious accommodations, exceptional guest experiences, and innovative services. With a focus on customer satisfaction and employee development, we stand out for our global presence, diverse workforce, and dedication to continuous improvement in the ever-evolving hospitality industry.
