- Registers guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room keys.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Posts and files all charges to guest, master, and city ledger accounts.
- Follows procedures for issuing and closing safe deposit boxes.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Coordinates guestroom maintenance work with the engineering and maintenance division.
- Reports any unusual occurrences or request to the manager or assistant manager
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.
-
Front Desk Agent
3 hours ago
Hilton Savannah, United StatesFront Desk Agent - Embassy Suites Savannah Historic · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I ...
-
Front Desk Agent
2 days ago
Hotel Indigo Savannah Historic District Savannah, United StatesInnVentures Overview: · Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a larg ...
-
Front Desk Agent
2 weeks ago
InterContinental Hotels Group, plc Savannah, United StatesKey job duties and responsibilities for the Front Desk Agent Overnight include: Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in Hotel, Front Desk, Agent, Over ...
-
Front Desk Agent
2 weeks ago
Hilton Hotels & Resorts Savannah, United StatesAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Agent, Front Desk, Suite, Gue ...
-
Front Desk Agent
2 weeks ago
Hilton Savannah, United StatesA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · **What will I be doing?** · As a Guest Services Agent, you would be ...
-
Front Desk Agent
2 weeks ago
Chatham Bars Inn Chatham, United StatesJob Description · Job DescriptionWe invite you to join the high-energy team at Chatham Bars Inn, a Forbes Travel Guide Five Star Hotel on Cape Cod, Massachusetts with 25 oceanfront acres, 217 rooms and suites, five restaurants, boating, a private beach, full-service spa, 8-acre f ...
-
Front Desk Agent
2 weeks ago
Hotel Indigo Savannah Historic District Savannah, United StatesInnVentures Overview: · Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large ...
-
Front Desk Agent
1 week ago
Hilton Savannah, United States Full timeFront Desk Agent - Embassy Suites Savannah Historic( Job Number: · HOT0AHAQ) Work Locations · :Embassy Suites Savannah605 Oglethorpe AvenueSavannah31401 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hot ...
-
Front Desk Agent
2 weeks ago
Makeready LLC Savannah, United StatesAlida Harper Fowlkes was a celebrated entrepreneur within the city. We celebrate the Alidas of our time - the self-made artisans who cultivate Savannah's contemporary spirit - within the walls of our 173 room hotel. The Alida joins modern life with timeless Southern charm on Sava ...
-
Guest Experience Agent/Front Desk Agent
2 days ago
Hyatt Hotels Corp. Savannah, United StatesHyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. · "What we play i ...
-
Guest Experience Agent/Front Desk Agent
2 weeks ago
Hyatt Savannah, United StatesHyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide. · "What we play i ...
-
Front Desk Agent/Night Auditor
2 weeks ago
Candlewood Suites Savannah Airport Savannah, United StatesJob Description · Job DescriptionA Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Agent has access to guestrooms ...
-
Front Desk Guest Service Agent
2 weeks ago
The DeSoto Savannah, United States Full timeSeeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus, customer service experience is preferred. · We are looking for candidates that are flexible between 1st shift and 2nd ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Pooler, United States Full timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
3 days ago
Aimbridge Hospitality Pooler, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Pooler, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Pooler, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Pooler, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
6 days ago
Aimbridge Hospitality Pooler, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Pooler, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent - Savannah, United States - Fairfield Inn & Suites Savannah Airport
Description
Representsthe hotel to the guest throughout all stages of the guest's stay. Determines aguest's reservation status and identifies how long the guest will stay. Helpsguests complete registration cards and then assigns rooms accommodating specialrequests whenever possible. Verifies the guest's method of payment and followsestablished credit-checking procedures. Places guest and room information inthe appropriate front desk racks, and communicates this information to theappropriate hotel personnel.Works closely with the housekeeping department inkeeping room status reports up to date and coordinates requests for maintenanceand repair work.
Maintains guest room key storage, and maintains and supervisesaccess to safe deposit boxes. Must be sales-minded. Presents options andalternatives to guests and offers assistance in making choices. Knows thelocation and types of available rooms as well as the activities and services ofthe property.Education:
High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
Experience:
Previous hotel-related experience desired.
Physical:
Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
