- High school graduate or equivalent.
- Two years of college education preferred.
- Two years' experience in a service industry, preferably in the hospitality industry.
- Excellent oral and communication skills.
- Computer literate.
- Pleasant telephone demeanor.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES - Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Thoroughly complete all guest transactions.
- Promote and sell special hotel programs.
- Interact with resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and Resort policies.
- Maintain house bank.
- Communicate all pertinent information to the Front Office Managers and Supervisors.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Solicit guest feedback via guest comment cards.
MARGINAL FUNCTIONS - Cross training in PBX, concierge, and bell podium coverage.
- Assist other departments as needed.
REGULAR WORKING ENVIORNMENTWELL BEING | We strive, on a daily basis to ensure the working environment is one of encouragement and appreciation to provide an optimal Team Member experience by working together to ensure success for both the hotel and the Team Member. By working together, we pass our success along to the Team Member in the form of incentives, a transparent and trustworthy environment, training, and room for growth.
*While this role is specific, it is expected for all roles to complete any tasks or responsibilities as they are requested from any department, within reason. All roles, no matter the department are employed by The DeSoto Savannah Hotel and managed by Our Town Hospitality. As such, any task or responsibility will be to support the entirety of the team all roles are affiliated with in order to reach the common goal of exceptional guest service and Team success.
Source: Hospitality Online
-
Guest Services Agent
2 weeks ago
Sage Hospitality Group, LLC Savannah, United StatesResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest co Guest Service, Agent, Custome ...
-
Airport Customer Service Agent
1 week ago
GAT Airline Ground Support Savannah, United States Full timeJob Summary:As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a co ...
-
Guest Services Agent
4 weeks ago
Sage Hospitality Savannah, United StatesWhy us?: · Stationed in the midst of Savannahs historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and ...
-
Inbound Customer Service Agent
4 weeks ago
Mass Markets Savannah, United StatesMass Markets - JobID: 39867 [Customer Service Representative] As an Inbound Customer Service Agent at Mass Markets, you'll: Be responsible for answering inbound calls, handling customer questions and complaints, and seizing opportunities to upsell products when they arise; Ensure ...
-
Entry-Level Customer Service Agent
4 weeks ago
Mass Markets Savannah, United States Full timeMass Markets - JobID: 13334 [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handli ...
-
Customer Service Agent
4 weeks ago
Mass Markets Savannah, United StatesMass Markets - JobID: 39231 [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handli ...
-
Customer Service Agent
4 weeks ago
Expeditors International Savannah, United States**Customer Service Agent - Customs Brokerage** · 2 E Bryan St, Savannah, GA 31401, USA · Full-time · **Company Description** · Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder · Global supply chain management is what we do, ...
-
Customer Service Agent
2 weeks ago
Mass Markets Savannah, United StatesMass Markets - JobID: 40407 [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handli ...
-
Customer Service Agent
2 weeks ago
Mass Markets Savannah, United StatesMass Markets - JobID: 40413 [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handli ...
-
Customer Service Agent
4 weeks ago
Mass Markets Savannah, United StatesMass Markets - JobID: 39237 [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handli ...
-
Guest Services/Call-center Agent
3 weeks ago
Sage Hospitality Group Savannah, United StatesWhy us? · Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and b ...
-
Guest Services/Call-center Agent
2 weeks ago
Sage Hospitality Savannah, United StatesStationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage ve ...
-
Guest Service Agent
3 weeks ago
Bluebird Hunter Lodge Hunter, United StatesJob Description · Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any gene ...
-
Mass Markets - MCI Company Savannah, United StatesElectric Appliances Factory Service Agent. Looking for opportunities to work for a rapidly growing company? We are looking for customer service representative to support inbound customer service projects for General Electric Appliances. In this role, Customer Service, Appliance, ...
-
United Ground Express Savannah, United StatesJob Description - Customer Service Agent Savannah International Airport (SAV) - Savannah, GA (SAV **Job Description** · Customer Service Agent Savannah International Airport (SAV) - Savannah, GA - SAV **Description** · **Greeting our passengers with a smile** · **Caring for Cu ...
-
Insurance Customer Service Agent
3 weeks ago
Mass Markets Savannah, United StatesMass Markets - JobID: 39382 [Customer Service Representative] As an Insurance Customer Service Agent at Mass Markets, you'll: Support inbound customer service, help desk, and back-office processing representatives; Provide full lifecycle customer service and sales to assist custo ...
-
Insurance Customer Service Agent
4 weeks ago
Mass Markets Savannah, United StatesMass Markets - JobID: 39385 [Customer Service Representative] As an Insurance Customer Service Agent at Mass Markets, you'll: Support inbound customer service, help desk, and back-office processing representatives; Provide full lifecycle customer service and sales to assist custo ...
-
4X10 Customer Service Agent
4 weeks ago
Mass Markets Savannah, United StatesMass Markets - JobID: 39797 [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handli ...
-
Lead Agent, Ramp Service
2 weeks ago
TREGO DUGAN AVIATION of GRAND ISLAND, Inc. Savannah, United StatesLead Airline Ramp Agent Must have a Valid Driver's License · Must pass a 10 year background check and pre-employment drug test. · Available to work weekends, holidays and evenings · General Purpose of Job: · Serves as a leader for daily operations of Ramp Services at SAV. · ...
-
Ramp Service Agent
1 week ago
Signature Flight Support Corporation Garden City, GA, United States· Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuit ...
Front Desk Guest Service Agent - Savannah, United States - The DeSoto
Description
Seeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus, customer service experience is preferred.
We are looking for candidates that are flexible between 1st shift and 2nd shift.
7AM-3PM
3PM-11PM
DETAILS OF THE ROLE - BASIC FUNCTION
The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
