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Savannah

    Airport Customer Service Agent - Savannah, United States - GAT Airline Ground Support

    GAT Airline Ground Support
    GAT Airline Ground Support Savannah, United States

    6 days ago

    Default job background
    Full time
    Description
    Job Summary:As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

    Responsibilities:
    • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
    • Must be able to announce both incoming and outbound flights.
    • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
    • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
    • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
    • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
    • Able to stand and work in one location for up to four hours at a time.
    • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
    • Work independently without direct supervision.

    Requirements:
    • Must be at least 18 years of age
    • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
    • Ability to read, speak, and understand the English language.
    • Ability to stand for long periods of time
    • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
    • Possess entry-level computer skills
    • Occasionally lift bags or items weighing between 50 and 70 pounds
    • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
    • Must be able to work nights, weekends, and holidays
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