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    Assistant Director-Field Operations - Chicago, United States - First Chicago Insurance Company

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    Description
    Job Description

    Job Description

    We are seeking an Assistant Director for our Field Operations team

    The Assistant Director-Field Operations will assist in the supervision of Field Operations staff to include Desk Reviewers, Field Staff Appraisers, Administrative staff and independent appraisal companies.

    Develop and monitor standards of performance for staff and independent appraisal companies. Select DRP facilities where appraisal volume dictates and review their work product. Be the mediator between customers and the DRP facility when a complaint arises on the repairs to a vehicle.

    DUTIES & RESPONSIBILITIES :


    Oversee and manage Field Appraisers, Re-inspector, Desk Reviewer and Independent Appraisal companies in order to monitor estimate and workmanship quality and adherence to company guidelines.

    Develop and maintain appropriate quality control standards for staff and field
    Oversee quality control reviews on work performed by field personnel in accordance with the company estimating
    Monitor and maintain the re-inspection
    Develop and approve relationships with auto repair facilities and maintain list of repair facilities for use in claim regions.

    Develop and approve relationships with independent appraisal companies in areas where we do not have field staff, as well as provide adequate reinspection of appraisals performed.

    Provide monthly / year to date report on work performed by field personnel, the DRP facilities and the re-inspections of their work.

    Manage the administrative functions of the unit related to personnel, which include:

    Screening, interviewing and selecting
    Setting performance objectives and monitoring performance
    Ensuring training programs are appropriate and support department

    Support special projects as assigned.
    Conduct reviews of vendors to ensure competitive
    Hire applicable staff appraiser in any given area warranted by volume and salary costs versus Independent Appraisal/LAE costs.


    QUALIFICATIONS:

    Required

    :

    5 yrs minimum prior

    appraising/adjusting

    experience
    Prior management experience
    Comprehensive knowledge of automobile manufacturing and repair technology
    Working knowledge of claims handling and regulatory requirements
    Excellent analytical, interpersonal and communication skills
    Background in personnel selection, goal setting, monitoring and communicating performance results
    Good leadership, training and development skills
    College degree or technical school training or significant work experience

    Preferred

    :

    College degree or technical school training or significant work experience
    First Chicago Insurance Company provides a competitive benefits package to all full- time employees.

    Following are some of the perks First Chicago employees receive:

    Competitive Salaries
    Flexible Work Schedules
    Hybrid Remote/In-Office Opportunities Available
    Commitment to your Training & Development
    Medical and Dental
    Telemedicine Benefit
    401k with a generous company match
    Paid Time Off and Paid Holidays
    Tuition Reimbursement Training Programs
    Wellness Program
    Fun company sponsored events
    And so much more

    Job Posted by ApplicantPro

    #J-18808-Ljbffr

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