Jobs
>
Jersey City

    Quality Assurance Manager, Customer Support - Jersey City, United States - BlueVine

    BlueVine
    BlueVine Jersey City, United States

    1 week ago

    Default job background
    Description

    **Quality Assurance Manager, Customer Support**

    at BlueVine Jersey City, NJ **About BlueVine**

    BlueVine is a high-growth fintech company empowering small businesses with innovative banking. By combining industry-leading technology and security with our team's expertise and care, we've helped 200,000+ businesses, funding more than $9 billion since 2013.

    Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long. We're hiring problem solvers and collaborators to join our meaningful mission.

    Headquartered in Redwood City, CA, we've recently raised $102.5M and are backed by top investors, including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, and M12.

    **Summary Objective**

    Were looking for a seasoned Quality Assurance Manager who will be responsible for the Quality Program strategy to ensure our support teams deliver world-class customer experiences. The Quality Manager will partner with support leadership, compliance and risk teams to achieve Quality Assurance results. Most importantly, as a Quality Assurance Manager, you and your team will play a critical function as the first line of defense. The Quality Assurance team provides coaching and monitors customer interactions to ensure our servicing is exceptional while adhering to regulatory and compliance requirements.

    **Responsibilities**

    Develop, implement, and manage a scalable Quality Management System across various service channels and products

    Assist in vendor selection, requirement scoping and implementation for new QA software

    Lead and develop a team of quality assurance analysts and establish and manage against performance metrics

    Interact with various stakeholders to establish feedback monitoring and identify trends and opportunities to improve on service quality

    Conduct weekly QA calibrations with Support Leadership to share insights and trends which if implemented will enhance the customer experience

    Identify and drive efficiency and automation improvements in the QA program and related processes

    Prepare weekly and monthly performance reporting and customer experience insights and present to senior management

    Identify procedure gaps and implement solutions

    **Required Experience**

    6+ years of customer-facing strategy management experience required

    2+ years of experience managing a team

    Financial services experience preferred

    B.A. Degree in a scientific or related discipline is preferred

    Strong program management skills and data-driven decision making

    Excellent written and verbal communication skills

    Flexible, Proactive and able to multitask

    Ability to work in a fast-paced environment and adapt to projects and deadlines

    **Benefits & Perks:**

    Receive over $1,000 annually for a wellness benefit of your choice

    Monthly WFH Stipend

    Generous PTO and holidays

    Excellent health coverage and life insurance benefits

    Generous, paid parental leave which covers up to 15 weeks

    401K with an immediate 3% company match

    **Once We Return to Office:**

    Free commuter benefits - CalTrain passes for SF employees and a monthly parking allowance

    Weekly catered lunches

    Unlimited snacks in fully stocked kitchens

    Pet-friendly HQ

    .

  • beBee Professionals

    Customer Support Specialist

    2 weeks ago

    beBee Professionals New York City, United States Full time $45,000 - $65,000

    About beBee: · beBee is a revolutionary professional networking platform that enables professionals to connect genuinely across different industries, share knowledge, insights and opportunities. Our mission is to create an environment where our members can grow both personally an ...

  • New to the Local Area

    Customer Support

    16 hours ago

    New to the Local Area New York, United States

    The Junior Customer Support & Acquisition Specialist is responsible for new customer acquisition campaigns across the local Manhattan area. They will develop and execute in-field, residential advertising strategies to drive revenue. Success in this role requires market-driven adv ...

  • Atomico

    Customer Support

    4 weeks ago

    Atomico New York, United States

    **Customer Support** at **Qatalog** Qatalog helps teams work smarter even when theyre distributed. It connects everyones apps, work, and comms in a central hub. Were backed by top tier investors and operators in the US and Europe. · **** · **The team** · We're a committed, exp ...

  • ModSquad

    Customer Support

    3 weeks ago

    ModSquad New York, United States

    Provide phone and email support to customers inquiring about a client's services. Answer questions, assist with sign-up process, and provide updates on account status. Requires pleasant phone voice, multitasking skills, and willingness to work from home. · ...

  • Sayvero

    Customer Support

    1 week ago

    Sayvero New York, United States

    **Customer Support** · New York City, NY / Customer Success / Full-Time (Office / Hybrid / Remote) **VERO** Leasing. Simplified. VERO is a cutting-edge collaboration between real estate experts and technology experts that unifies and modernizes the industry's antiquated, disjoin ...

  • Ascension Management, Inc.

    Customer Support Representative

    5 days ago

    Ascension Management, Inc. Jersey City, United States

    Customer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotionsDo you want to be a manager but don't have the experience? In this position, you can also get involved with our ...

  • Flutter Entertainment PLC

    Customer Support Agent

    3 weeks ago

    Flutter Entertainment PLC Jersey City, United States

    :" · ABOUT FANDUEL · FanDuel Group ("FanDuel"") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of l ...

  • Empowered Hospitality

    Customer Support

    1 week ago

    Empowered Hospitality New York, United States

    Responsibilities · CLIENT WORK Support HR Consultants, who act as Team Leads for 2-3 E|H clients · Edit and update key HR documents · Deliver polished final product on or before deadline · Research HR or legal policies where clarification is needed · Continually pursue own educa ...

  • Phaxis

    Customer Support Analyst

    2 weeks ago

    Phaxis Jersey City, United States

    Network Support Jr. Analyst · $55,000 to $62,000 + bonus · Great opportunity to begin or continue your career with this prestigious, international bank, located in Jersey City, NJ. This is a hybrid role. · Duties will include: · Assist with negotiating competitive agreements ...

  • Squarespace

    Customer Support Associate

    3 days ago

    Squarespace New York, United States

    At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines wo ...

  • BrickRed Systems

    Customer Support Technician

    5 days ago

    BrickRed Systems New York, United States

    We are seeking for experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Support tea ...

  • The Hertrich Family of Automobile Dealerships

    Customer Support Specialist

    2 weeks ago

    The Hertrich Family of Automobile Dealerships Newark, United States Part time

    Customer Support Specialist - Part Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth · Hertrich Family of Automobile Dealerships seeks a Part Time Customer Support Specialist/ Receptionist to enhance our growing business · Do you enjoy working with cu ...

  • DonorsChoose

    Customer Support Specialist

    1 day ago

    DonorsChoose New York, United States

    DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education. · Since 2000, more than 5 million people and partners have contributed $1 billion to sup ...

  • Anomaly Squared

    Customer Support Associate

    2 hours ago

    Anomaly Squared Manhattan, United States Full time

    Position Description · :We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limi ...

  • Ascension Management, Inc.

    Quality Customer Support Representative

    3 weeks ago

    Ascension Management, Inc. Jersey City, United States

    Summary / Primary Role : · The Quality Customer Support Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele. · Prin ...

  • ActionIQ

    Head of Customer Support

    1 week ago

    ActionIQ New York, United States

    **Head of Customer Support** · at ActionIQ New York, New York, United States ActionIQ is a Customer Data Platform (CDP) built to help modern marketers transform customer experiences by giving them access to 100% of their detailed customer behavior data. That access, combined wit ...

  • DarioHealth

    Customer Support Representative

    3 weeks ago

    DarioHealth New York, United States

    At Dario, Every Day is a New Opportunity to Make a Difference. · We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking fo ...

  • AMBOSS GmbH // MIAMED GmbH

    Customer Support Specialist

    4 weeks ago

    AMBOSS GmbH // MIAMED GmbH New York, United States

    **Customer Support Specialist (US)** · Customer Support New York New York Berlin 10001 US 234 5th Avenue, 2nd Fl FULL_TIME PART_TIME AMBOSS GmbH T09:21:12Z **With AMBOSS, your support will reach further than ever before** · As a **Customer Support Specialist**, you will embody ...

  • D&W Diesel

    Customer Support Representative

    1 week ago

    D&W Diesel New York, United States

    Customer Support Representative · Job Type Full-time Description D&W is currently looking to add a **Customer Support Representative** to our team in our Corporate location in Auburn, NY. · Responsibilities: · Handle inbound customer calls · Work to establish professional bus ...

  • Wonder Distribution, LLC

    Customer Support Agent

    1 week ago

    Wonder Distribution, LLC New York, United States

    **Customer Support Agent** · at Wonder New York, NY Wonder is a fast-growing food-tech startup thats raising the bar on the role food plays in peoples lives. Were creating an on-demand dining experience where customers can receive high-quality meals perfectly prepared and served ...