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    Customer Support Agent - New York, United States - Wonder Distribution, LLC

    Wonder Distribution, LLC
    Wonder Distribution, LLC New York, United States

    2 weeks ago

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    Description

    **Customer Support Agent**

    at Wonder New York, NY Wonder is a fast-growing food-tech startup thats raising the bar on the role food plays in peoples lives. Were creating an on-demand dining experience where customers can receive high-quality meals perfectly prepared and served to their doorsteps within minutes. We partner with the best restaurants and chefs across a diverse range of cuisines to offer access to the worlds most delicious foodanytime, anywhere. Meals are prepared in Wonder kitchens and finished by onboard chefs deployed in our customized mobile kitchens. If you join our team, youll work in a supportive and collaborative environment where our culture and our valuesMastery, Compassion, and Courageare taken as seriously as delivering an incredible experience for our customers. Wonder is led by a team of experienced entrepreneurs including some of the most accomplished leaders and operators in the technology, culinary, and logistics industries. Backed by top-tier venture capitalists, were moving quickly to pioneer the future of food.

    About the role

    Were looking for a detail-oriented and service driven Customer Support Agent to be one of the first additions to our Customer Experience team The Customer Experience team will play an irreplaceable role in the success of our new business working on the front lines with our customers to spread our passion for a better at home dining experience. Your day to day responsibilities will consist of communicating with our customers on multiple platforms including email, chat & phone.

    We are a proactive customer facing business looking to build a best-in-class team whose passion to serve our customer is a top priority.

    Deliver exceptional service to customers over the phone, by email, and live chat

    Become an expert in our internal management system in order to efficiently respond to requests and maintain strong customer relationships

    Use our communication software to interact with your teammates, management, and other departments

    Document all inquiries within Zendesk to produce clean data

    Manage time effectively; meet personal and department goals

    Compensation: $20/hour plus benefits

    Must live in the Tri-State Area (NY, NJ, PA)

    The experience you have

    Extremely organized with strong attention to detail

    Able to think outside the box and solve problems creatively

    Eager to learn new technology and proficient in navigating multiple tabs and windows

    Energized and motivated by a fast-growing business that is constantly evolving

    Strong written and verbal skills

    Empathetic with an ability to adapt your communication style to your audience

    You're prepared to work full-time hours on a rotating schedule (including night, weekends and holidays)

    You have appropriate remote work set-up - such as quiet space, and stable internet connection

    Passionate about our mission of changing the way people eat

    Benefits

    We offer great compensation packages including 401K, medical, dental, and vision plans. Not to mention, all of the training and food talk you can dream of with endless learning and development opportunities to advance your career.

    *Note: Some of our benefits vary by state and depend on the number of hours you work.*

    A final note

    At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

    **We look forward to hearing from you We'll contact you via email or text to schedule interviews and share information about your candidacy.**

    **Voluntary Self-Identification Questionnaire** We're striving to build a diverse workforce and create an environment that's more enriching, more rewarding, and more innovative, where everyone feels safe to express their opinions, share their viewpoints and ideas, and be their best selves at work. Additionally, the Equal Employment Opportunity Commission (EEOC) requires that we collect certain demographic information about applicants.

    We encourage to you to participate in the following survey so we can learn more about the people who want to work with us and track our efforts to hire with a focus on diversity, equity, and inclusion. We must have a variety of perspectives, backgrounds, and experiences at the table in order to make more informed decisions and find elegant solutions for our customers.

    We guarantee your answers will be completely anonymous and not linked to your application at any stage of the interview process.

    (Select one) *

    Female

    Male

    Non-binary

    I prefer to self-describe

    I don't wish to answer

    (Select one) *

    Yes

    No

    I prefer to self-describe

    I don't wish to answer

    (Select one) *

    Black or African American

    Hispanic or Latinx

    Indigenous Peoples, Native American, Alaska Native

    Middle Eastern or North African

    Native Hawaiian or other Pacific Islanders

    East Asian

    South Asian

    Southeast Asian

    White

    Two or more

    I prefer to self-describe

    I don't wish to answer

    (Select one) *

    Yes

    No

    I prefer to self-describe

    I don't wish to answer

    (Select one) *

    18-25

    26-40

    41-55

    56-65

    66+

    I don't wish to answer

    (Select one) *

    Yes

    No

    My spouse or domestic partner has served in the U.S. military

    I don't wish to answer

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