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    Agent - Customer Support (New Jersey) - Jersey City, United States - Wynn Interactive Ltd

    Wynn Interactive Ltd
    Wynn Interactive Ltd Jersey City, United States

    3 weeks ago

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    Description

    Agent - Customer Support (New Jersey) in Jersey City, NJ at WynnBET **Location:**

    **Experience:**

    Not Specified **Job Description**

    Wynn Interactive is home of the rapidly growing WynnBET, Betbull and Wynn Slots companies innovative digital companies transforming how people experience and engage with online sports betting, online casino as well as social mobile games. We create fun, group-based products with intelligent gamification, and a fast and intuitive user experience. Based in Las Vegas, with principal offices located in London and across Europe, our people are central to the Wynn experience. If you are the best, you should be working with the best. Come join us in making history.

    **Our Brands****:**

    WynnBET is the US based casino and sports betting app designed for the community of casino and sports bettors who know the difference between being just better and being the best. Leverage Bonus Wheel offerings to enhance your betting and interact with like-minded, sports aficionados. With WynnBET, you can hold the Wynn casino and sports betting experience in the palm of your hand.

    Wynn Slots offers a wide variety of social casino slot games with the opportunity to earn in-game prizes including free nights at Wynn Las Vegas. Starting with 8,000,000 free coins along with daily rewards and bonuses. Go head-to-head with other players in winner takes all battles. Climb up the Leaderboard in various Tournament events to win even bigger prizes.

    BetBull, which created the worlds first communal betting platform for the sportsbook experience, is a sports wagering platform for the U.K. Its one-of-a-kind social betting and game features make it the leading choice for U.K. bettors. At BetBull, you Never Bet Alone with our innovative platform that allows players to enjoy the shared experience of being part of the winning team.

    Combined, these are powered by Wynn Resorts and bring the Wynn experience to the digital environment. As the digital extension of Wynn Resorts luxury brand experiences, Wynn Interactive is built upon the view that our team is a collection of masters in their fields, and therefore an asset to be cultivated, not an expense.

    **About the Role:**

    The Agent Customer Support represents WynnBET in all customer contacts, giving the best service via email, phone, social media and live chat - part of excellent customer service is building retention with customers, making them feel welcomed, special and ensuring that they are enjoying their sport betting and casino experience.

    **Responsibilities:**

    Communicating with the customers in a professional manner, in writing as well as verbally.

    We expect our specialists to show respect, take personal responsibility and be able to handle stressful situations.

    Building and maintaining relationships with existing and new customers - our key goal is to establish trust with our customers. In order to do so, it is vital to listen and understand. The customer service department's goal is not only to help the players.

    Our aim is to make our players choose to play at Wynn over any other betting and casino.

    Identify and report improvement areas according to company procedures.

    As you will be the first one handling customer's issues and understanding them from their perspective, we want you to forward your feedback forward to our Marketing, Product & Tech departments as this enables us to constantly improve our platform in a way that clearly reflects our customers perspective

    Helping our customers with all their inquiries.

    Assisting customers with on-going marketing campaigns.

    Logging tasks in accordance with company guidelines.

    Assist payment & fraud specialists in upholding the security of the company and preventing fraudulent activities.

    Advising players on responsible gaming tools and acting proactively on player's gaming patterns.

    Escalating and following up customer cases when neede

    Handling and verifying KYC documents.

    Other job duties as assigned

    **Job Requirements**

    Must be 21 years of age or older

    Previous experience in Support / Customer Services.

    Interest in sports or casino games

    Excellent communications and interpersonal skillsto deal effectively with all business contacts.

    Experience in assisting the customers via email, phone and chat.

    Ability to type at least 65 WPM.

    Ability to effectively communicate in English, in both oral and written forms

    Flexible and willing to work weekday or weeknights and weekends due to varying shifts.

    Clear thinking and problem-solving skills.

    Positive mindset and a can-do attitude.

    Willingness to learn and go the extra mile.

    Computer literate withMicrosoft Office products (Outlook, Word, Excel, and PowerPoint)

    WynnBET, Betbull and Wynn Slots are equal opportunity employers committed to hiring a diverse workforce and sustaining an inclusive culture. The Wynn Interactive group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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