- Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
- Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.
- Represents company values. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
- Gives and receives feedback in a constructive manner demonstrating company Speak Up culture. Responds to feedback in order to improve performance.
- Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
- Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
- Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
- Prepares Prepared Foods department for store opening and closing.
- Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.
- Guides the work of department clerks, including planning and assigning work, ensuring quality standards, training staff and overseeing their productivity.
- Partners with department management team to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
- Merchandises and maintains Prepared Foods cases and stations.
- Prepares, wraps, weighs, tares, prices and presents Prepared Foods department products.
- Processes customers' special and made-to-order items accurately and expeditiously.
- Assists with food preparation and production.
- Stocks, rotates and faces products with attention to product quality and expiration dates.
- Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
- Ensures customer special orders are accurately placed and delivered.
- Maintains cleanliness, organization and rotation of all areas, products and supplies.
- Maintains accurate pricing and signage that meet merchandising standards.
- Follows company procedures for processing invoices, transfers and credits.
- Handles damaged and spoiled product according to company policy.
- May participate in other activities, such as inventories, scheduling and performance reviews.
- Maintains awareness of current ads, promotions, holidays and events.
- Demonstrates excellent knowledge of products throughout the department and understanding of culinary terminology, product labelling and common dietary restrictions.
- Notifies department manager or Manager on Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
- Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.
- This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
- Continuously required to: lift and carry 1-10 pounds; use arms, hands and wrists; grasping/squeezing; reach at/above shoulder; reach below shoulder
- Frequently required to: lift and carry 11-20 pounds; bend/stoop; twist
- Occasionally required to: lift and carry 21-50 pounds; push and/or pull 1-40 pounds; crouch/squat
- Performs other tasks and duties as assigned.
- Previous customer service, food service, retail or grocery experience required.
- Knowledge of retail grocery Prepared Foods, Deli or food production department and / or similar restaurant, café or food industry experience required.
- Previous supervisory experience preferred.
- Entry-level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software preferred.
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Prepared Foods Lead - Portland, United States - New Seasons Market
Description
About the role:
Assists with the coordination and execution of Prepared Foods department operations and work. Prepares, stocks, cuts, weighs and wraps department products. Provides exceptional customer service and contributes to a positive and collaborative team environment.General Requirements:
Position Responsibilities:
This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.
What you Bring as a Candidate:
Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.
