- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Responsible for distributing and training on information concerning product-specific information, i.e. service notes.
- Identifies and defines assets for possible updates/upgrades and units requiring service to meet ISO specifications.
- Develop service support plans for new products which includes such actions as technician training and test station planning.
- Provide sustaining service engineering for the support life of a product.
- Identify and help develop specialized test stations needed by the service center for product support.
- This position will be reporting to the Customer Service Manager based in Morgan Hill.
- Prior calibration/repair experience in the field of test and measurement equipment preferred
- Prior work with test and measurement systems preferred
- Strong Metrology knowledge and experience preferred
- BS/BE degree in computer science/engineering/telecommunications preferred
- Prior Anritsu product/system experience preferred
- Prior on-site work experience required
- Working knowledge of ISO-9000, ISO-17025, ANSI Z540 preferred
- Ability to work in a complex business structure
- Logical decision making and strong organizational skills
- Understanding and demonstrating customer focused culture
- Skilled at interpersonal communications as part of problem solving
- Self-motivated and self-managed capability
- Strong written and verbal communication skills and customer/employee relationship skills
- Ability to work well with cross-functional teams
- Ability to operate and progress in stressful situations
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Technical Service Engineer - Morgan Hill, United States - Anritsu
Description
Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.
Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a "perfect job." Come find out what Anritsu has to offer you
As a Technical Service Engineer based in Morgan Hill, CA you will have the responsibility to support technicians and field service engineers who are diagnosing, troubleshooting, and repairing complex microwave/RF/optical test and measurement equipment and components.
Key Responsibilities include:
Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
