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Operations Lead
2 weeks ago
Bradken Washington, United StatesAn amazing opportunity for an Operations Lead to join our team in Bassendean. · 11th April, 2024 · Who We Are: · Bradken is equipping the resource sector to sustainably advance society. · As an Operations Lead you'll be joining a global leader in the design, manufacture and su ...
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Operations Lead
2 weeks ago
Teracore Washington, United StatesTeracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified management consulting and information technology services firm. We are committed to creating and maintaining a corporate environment and culture that promotes long-term employment. Diverse talents hel ...
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Department Operations Lead
2 weeks ago
George Washington University Washington, United StatesI. JOB OVERVIEW · Job Description Summary: · GW's Department of Mechanical and Aerospace Engineering (MAE) strives to foser a diverse program of research and education directed at a wide range of problems in areas such as bio-inspired engineering, bioengineering, energy and susta ...
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Operations Support Lead
1 week ago
Koniag Government Services Washington, United StatesKDS · Job ID · Koniag Data Solutions, a Koniag Government Services company, is seeking a skilled Operations Support with a TS/SCI clearance to support KDS and our government customer in Washington, DC. · We offer competitive compensation and an extraordinary benefits package i ...
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State Operations Lead
2 weeks ago
Democratic National Committee Washington, United StatesOverview: · The Democratic National Committee is seeking a State Operations Lead to support our ongoing mission of empowering Democrats up and down the ballot. We are looking for individuals with a variety of backgrounds and experience and are dedicated to building a team that l ...
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Field Operations Lead
1 week ago
Leidos Washington, United StatesDescription · Leidos is seeking a highly motivated Field Operations Lead to join a mature OCONUS program. The qualified Field Service Lead will support a very dynamic program and must have a broad range of experience supporting quick reaction program requirements. · This is a f ...
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Logistic Operations Lead
2 weeks ago
ManTech International Corporation Washington, United States Paid WorkSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunitie ...
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Field Operations Lead
2 weeks ago
Leidos Washington, United States**Description** · Leidos is seeking a highly motivated Field Operations Lead to join a mature OCONUS program. The qualified Field Service Lead will support a very dynamic program and must have a broad range of experience supporting quick reaction program requirements. · **This is ...
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Operations Infrastructure Lead
1 week ago
Dynamic Solutions Technology LLC Washington, United StatesDynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Operations Infrastructure Lead (Tier II). This position is in Washington, DC. · The Operations Infrastructure Team L ...
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Server Operation Lead
1 week ago
Highlight Technologies Washington, United StatesHighight Technologie sis hiring a Server Operation and Maintenance Lead to provide oversight to server O&M projects for a contract at HHS. Responsibilities Establishes and manages a team of personnel operating the Server Maintenance program that prov Server, Customer Experience, ...
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Department Operations Lead
2 days ago
George Washington University Washington, United StatesI. JOB OVERVIEW · Job Description Summary: · GWs Department of Mechanical and Aerospace Engineering (MAE) strives to foser a diverse program of research and education directed at a wide range of problems in areas such as bio-inspired engineering, bioengineering, energy and susta ...
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Logistic Operations Lead
1 week ago
ManTech Washington, United States**Secure our Nation, Ignite your Future** · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At · **ManTech,** · you'll help protect our national security while working on innovative projects that offer ...
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Logistic Operations Lead
2 weeks ago
ManTech Washington, United States**Secure our Nation, Ignite your Future** · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At **ManTech,** you'll help protect our national security while working on innovative projects that offer oppor ...
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Department Operations Lead
13 hours ago
George Washington University Washington, United StatesGWs Department of Mechanical and Aerospace Engineering (MAE) strives to foser a diverse program of research and education directed at a wide range of problems in areas such as bio-inspired engineering, bioengineering, energy and sustainability, mult Operations, Lead, Department, ...
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Department Operations Lead
1 week ago
The George Washington University Washington, United StatesPlease see Special Instructions for more details. · Employer will not sponsor for employment Visa status · I. JOB OVERVIEW · Job Description Summary: · GW's Department of Mechanical and Aerospace Engineering ( MAE ) strives to foser a diverse program of research and education di ...
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Field Operations Lead
2 weeks ago
Leidos Washington, United StatesDescription · Leidos is seeking a highly motivated Field Operations Lead to join a mature OCONUS program. The qualified Field Service Lead will support a very dynamic program and must have a broad range of experience supporting quick reaction program requirements. · This is a f ...
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State Operations Lead
2 weeks ago
Democrats Washington, United StatesOverview: · The Democratic National Committee is seeking a State Operations Lead to support our ongoing mission of empowering Democrats up and down the ballot. We are looking for individuals with a variety of backgrounds and experience and are dedicated to building a team that lo ...
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Department Operations Lead
2 weeks ago
The George Washington University Washington, United StatesPlease see Special Instructions for more details. · Employer will not sponsor for employment Visa status · I. JOB OVERVIEW · Job Description Summary: · GW's Department of Mechanical and Aerospace Engineering ( MAE ) strives to foser a diverse program of research and education di ...
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Lead Operating Engineer
1 week ago
Emcor Inc Washington, United StatesAbout Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive ...
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Lead Operating Engineer
2 weeks ago
Emcor Inc Washington, United StatesAbout Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive ...
Service Desk Operations Lead - Washington, United States - Evolver
Description
Job DescriptionJob Description
Evolver Federal is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions.
With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies.
Evolver's core competencies include enterprise infrastructure O&M, full lifecycle application development, all facets of cybersecurity, as well as cloud, end-user support, data analytics and legal services.
We believe our employees are key to our success and continued growth.We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development.
When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.
Evolver is seeking a Service Desk Operations Lead to work in Washington, D.C. area.Must be able to support core business hours Monday - Friday typically 8am-5pm
Responsibilities:
Oversight of the day-to-day operations of an enterprise Service Desk Team supporting notable Federal Government customer.
Provide customer-focused service and technical leadership for Service Desk support staff who provide T1 and T2 Remote and escalation to Deskside teams for resolution of standard and non-standard computers, tablets, smartphones, software, peripherals, printers, and network connectivity problems.
As well as user account administration and support.Primarily responsible managing the collection and evaluation of service desk delivery metrics, and using these to provide meaningful changes to scheduling, monitoring/QA, mentoring, evaluating, and otherwise enhancing the performance of a remote workforce.
Analyze daily, weekly and monthly operational metrics and make recommendations for streamlining processes, knowledge management articles, agent training, etc.Provide leadership in the role of Incident and Service Request Manager, responsible for full lifecycle (from triage, escalation to resolution) and for continual service improvements that align with and continually improve upon ITIL processes.
Work closely with the Program and Government management team to promote a positive work environment and achieve the group goals.
Interact and collaborate with all levels of staff and PMO resources to include active participation and involvement as part of the contract and client management teams.
Interface with Project Managers, Program Manager and other program resources to prepare and review contract documentation including operational reports.Basic Qualifications:
Bachelor's degree or Six (6) years of professional experience
Five (5) years related experience working in a Service Desk environment.
Three (3) years of experience Managing a Service Desk/Help Desk Team
One (1) Years of Desktop, laptop, tablet and smart device hardware troubleshooting and maintenance.
Preferred Qualifications
Three (3) years of experience Managing a Service Desk/Help Desk Team consisting of twenty (40) staff members that supports an environment of two thousand end users.
Intensive and progressive experience managing a large customer service user base utilizing quality control procedures and ITIL best practices based on a proven quality assurance (QA) program and top-level QA corporate commitment.
Familiarity with technical troubleshooting of Microsoft platforms and applications including Windows 10/11, O365 and others as well as Apple iOS devices (iPhone, iPad, iMac) and ITSM tools and reporting.
Certified as a Service Desk Manager or Service Desk Director, e.g., HDI Support Center Manager, HDI Support Center Director preferred.
Certified Information Technology Infrastructure Library (ITIL) V3 Foundations or extensive knowledge preferred.Excellent written and verbal communications skills and demonstrated ability to present material effectively to all levels of management.
Evolver Federal is an equal
opportunity/affirmative
action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Company Description Evolver is an equalopportunity/affirmative
action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Company DescriptionEvolver is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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