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    Senior Analyst, Loan Operations - Raleigh, United States - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada Raleigh, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Summary

    Handles escalated or large payment delinquencies. Contacts customers to determine reason for payment delinquency and obtain payment commitment. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

    Job Description

    What is the Opportunity?

    RBC Bank Mortgage Servicing and Default operations teams support the mortgage post-closing processes, the oversight of collection activity of retail loans and credit cards in default, and the day to day relationships with the suppliers who provide additional servicing and collections services to the Bank. The teams interact regularly with internal business partners such as Real Estate Lending, Finance and Risk Management to provide a line of sight into portfolio performance.

    The Senior Analyst, Loan Operations will be responsible for supporting oversight procedures through operational performance reviews key to the business' control responsibilities, and to supporting senior management by providing effective oversight of the business processes.

    What will you do?

    • Responsible for analytical review for the purposes of completing oversight responsibilities of business processes including but not limited to Loans Serviced By Others (LSBO), enhanced Subservicer oversight, and related controls.
    • Assisting leadership with the preparation of documentation highlighting key points in business performance
    • Exhibit high attention to detail in analyzing and articulating results derived from business reporting
    • Assisting with managing the completeness of the repository for control documentation for monthly control testing, internal and external audits.
    • Contribute to fostering a team environment through open communication and regular feedback
    • Work collaboratively with team members, internal partners, and suppliers to support continuous improvement opportunities and best practices
    • Maintain a thorough understanding of the policies and procedures that impact the business.

    What do you need to succeed?

    • 1-2 years of relevant work experience
    • Technologically self-sufficient in Microsoft Word, Excel, Power Point, and other Bank systems/ applications
    • Experience working in dynamic and fast paced environment
    • Highschool with equivalent experience (required) and / or Bachelor's degree with equivalent experience (preferred)

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
    • Leaders who support your development through coaching and managing opportunities
    • Ability to make a difference and lasting impact
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • Opportunities to do challenging work
    • Opportunities to building close relationships with clients

    Job Skills

    Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

    Additional Job Details

    Address:

    8081 ARCO CORPORATE DRIVE:RALEIGH

    City:

    Raleigh

    Country:

    United States of America

    Work hours/week:

    40

    Employment Type:

    Full time

    Platform:

    Personal and Commercial Banking

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

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