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Supervisor Loan Operations - Raleigh, United States - First Citizens Bank
Description
Overview:
The Supervisor, Loan Operations position supervises and coordinates daily operations of Consumer Loan Servicing within the General Bank Loan Operations group. Ensures delegation and completion of duties, adequate staffing, and quality of service. Manages associate performance in a high-volume, time-sensitive environment including ensuring all SLAs are being met. Responsible for developing, maintaining, and reporting departmental metrics. Acts as a liaison between third-party vendors and department associates. Supports and collaborates on new Bank initiatives, products, and process enhancements that facilitate business goals. Coaches, mentors, and develops the team. Reviews journal entries and general ledger reporting.
Responsibilities:Bachelor's Degree and 3 years of experience in lending and loan operations, and leadership
OR High School Diploma or GED and 7 years of experience in lending and loan operations, and leadership
Skills:
Coaching and developing associates with varying levels of experience
Knowledge of loan software systems and ancillary systems, specifically ALS
Knowledge of loan related documentation
Knowledge of banking policy and regulatory requirements at a multi-state level
Knowledge of banking products and services
Ability to manage high volumes in inquiries via phone and email and the corresponding production within SLA parameters
Ability to adapt to change
Managing quality controls
Intermediate experience with Excel
Experience with PeopleSoft is a plus
Working knowledge of general ledger reconciliations and journal entries is a plus