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    Service Associate - Rochester, New York, United States - Paychex

    Paychex
    Paychex Rochester, New York, United States

    19 hours ago

    Default job background
    Permanent
    Description

    Overview:
    Under a significant level of guidance and direction, provides customer service for Paychex Property & Casualty Insurance clients.

    Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.


    Responsibilities:
    Handles inbound calls and follow up about Property and Casualty Insurance policy questions/ inquiries.

    Partners with team, insurance carriers, or other stakeholders to assist with P&C questions.

    Provides education on P&C products, Paychex policies & procedures, or insurance guidelines & state regulations

    Escalates tasks or documentation to other teams within the PIA

    Develops and maintains a basic working knowledge of Paychex products

    Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

    Documents all interactions, performs data entry, maintains strong prioritization and organization


    Qualifications:
    Associate's Degree - Preferred

    Experience in the insurance industry is preferred


    Compensation:


    In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16-$20.81/hr .

    Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.

    If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

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