Jobs
>
Rochester

    Customer Service Associate - Rochester, United States - Bausch + Lomb

    Bausch + Lomb
    Bausch + Lomb Rochester, United States

    3 weeks ago

    Default job background
    Description

    Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

    Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

    This role is responsible for supporting sales and distribution activities by providing superior customer service. The position will serve as a first point of contact for internal and external inquiries pertaining to Bausch + Lombs small to medium sized direct trading partners. The Customer Service Associate will process daily orders for the business unit, manage incoming customer service phone calls, respond to customer information requests, and resolve standard customer and order issues. The Customer Service Associate is focused on enhancing the customer experience for all Bausch + Lomb Customers through consistent follow-up, communication, high attention to detail, and professional demeanor.

    Order Management:

    + Manage order processing via email, fax, telephone and electronic system with accuracy and speed for small to medium sized direct trading partners.

    + Monitor open order report to ensure orders have cleared through to physical distribution and resolve issues as required.

    + Respond to and resolve standard customer inquiries and requests received via telephone, email, mail and fax in a timely and efficient manner, including:

    + Product information and availability

    + Ordering, order status, cancellation and tracking information

    + Billing and invoice requests

    + Responsible for escalating inquiries and issues and logging all customer communication in customer relationship management tool.

    + Ensure service during disruptions (weather, employee vacation/sick leave or otherwise) and other company closing including some holidays and holiday shutdown.

    Compliance:

    + Understand and follow all company policies.

    + Assure all transactions are in compliance with policies.

    + Work with team members to resolve inquiries or issues.

    + Meet minimum acceptable metrics for schedule adherence, call handling, order entry and status, and others as determined by management.

    Basic understanding of customer service operations:

    + Good communication skills.

    + Values and desires to contribute dedicated teamwork.

    + Data entry skills.

    + Basic accounting and Excel skills.

    + Dependable and consistent attendance.

    + Must have eagerness and capacity to learn.

    + Values and desires to contribute dedicated teamwork.

    + Must be self-motivated and approach tasks with a positive, proactive attitude.

    Qualifications:

    + High school diploma.

    + 2 years customer service and order entry experience preferred.

    **This position may be available in the following location(s):** **[[location_obj]]**

    As required by New York State's pay transparency bill, Bausch + Lomb provides a good faith minimum and maximum salary range of compensation for roles that can or will be performed, in New York State. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For New York State, the range of starting hourly pay for this role is $14.48 and $19.30 per hour.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

    To learn more please read Bausch+Lomb's Job Offer Fraud Statement ) .

    Our Benefit Programs:

    Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

  • Paychex

    Service Associate

    3 weeks ago

    Paychex Rochester, United States Full time

    Overview · Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance wi ...

  • Paychex

    Service Associate

    2 weeks ago

    Paychex Rochester, United States

    Delivers quality service to Paychex clients via phone, email, chat, and other avenues Develops and maintains a basic working knowledge of a single Paychex product Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Adva Associate, Insurance, Service ...

  • Aston Carter

    Service Associate

    5 days ago

    Aston Carter Rochester, United States

    : · Working with a highly efficient team to monitor and correct deficiencies associated with Workers Compensation plans from insurance carriers into Paychex computer system. Team member will utilize multiple computer systems and insurance carrier websites as well as Paychex inter ...

  • Aston Carter

    Service Associate

    6 days ago

    Aston Carter Rochester, United States

    : Working with a highly efficient team to monitor and correct deficiencies associated with Workers Compensation plans from insurance carriers into Paychex computer system. Team member will utilize multiple computer systems and insurance carrier websites as well as Paychex interna ...

  • Paychex

    Service Associate

    1 week ago

    Paychex Rochester, New York, United States Permanent

    Overview: · Under a significant level of guidance and direction, provides customer service for Paychex Property & Casualty Insurance clients. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effect ...

  • Insero Talent Solutions

    Client Service Associate role

    3 weeks ago

    Insero Talent Solutions Rochester, United States

    Insero Talent Solutions is recruiting a Client Service Associate for a dynamic financial services firm in Rochester, NY. · Financial services firm seeks self-starter to keep growing office organized. This integral position will provide exceptional customer service to clients, wor ...

  • Friendly Senior Living

    Dining Services Associate

    2 weeks ago

    Friendly Senior Living Rochester, United States

    Dining Services Associate · Per Diem | Evenings and Nights | 4:30pm-8:30pm · ** Pay rate between $ /hour ** · (based on experience) · The Friendly Home is a highly rated Senior Care Community, located in Brighton, NY - we embrace and live our values every day: Friendship, Teamwor ...

  • Cobblestone Capital Adv

    Client Service Associate

    2 weeks ago

    Cobblestone Capital Adv Rochester, United States

    Job Description · Job DescriptionCobblestone Capital Advisors, LLC is a privately owned, Rochester‐based, SEC registered, investment advisor offering comprehensive investment advisory and wealth management services. The firm manages over $2.6 billion in assets and has experienced ...

  • Friendly Senior Living

    Environmental Service Associate

    2 weeks ago

    Friendly Senior Living Rochester, United States

    Job Description · Job DescriptionEnvironmental Service Associate · Full Time | Day Shift 7a-3p · ** Pay rate between $ /hour ** · (Based on experience) · The Friendly Home is a highly rated Senior Care Community, located in Brighton, NY - we embrace and live our values every day: ...

  • PureSpectrum Inc Defunct

    Jr. Associate, Services

    1 week ago

    PureSpectrum Inc Defunct Rochester, United States

    Who We Are: · PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want – without disruption. · PureSpectrum currently facilitates more than 115 million online inter ...

  • Highland Hospital

    PT. Service Associate

    2 days ago

    Highland Hospital Rochester, United States

    **14697BR** · **Title:** · PT. Service Associate · **Department/Cost Center:** · 616 - Emergency Department · **Job Description:** · Performs tasks such as linen removal, dietary tray removal, stocking of unit supplies, assisting stripping linen, securing equipment as needed, and ...

  • CoreLogic

    Associate, Client Services

    2 days ago

    CoreLogic Rochester, United States

    At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team ...

  • PureSpectrum

    Jr. Associate, Services

    1 week ago

    PureSpectrum Rochester, United States

    Job Description · Job DescriptionWho We Are: · PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want – without disruption. · PureSpectrum currently facilitates mor ...

  • TransPerfect

    Client Services Associate

    1 day ago

    TransPerfect Rochester, United States

    TransPerfect Is More Than Just a Job... · Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. · Who We Are · Do you wan ...

  • Paychex Deutschland GmbH

    Service Associate

    3 weeks ago

    Paychex Deutschland GmbH Rochester, United States

    Overview · Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance w ...

  • Paychex

    Service Associate

    2 weeks ago

    Paychex Rochester, United States Permanent

    Overview: · Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance ...

  • Bausch & Lomb

    Customer Service Associate I

    5 days ago

    Bausch & Lomb Rochester, United States

    **Customer Service Associate I** · **Location:** US-NY-Rochester, New York, US **Job Title:** Customer Service Associate III · **Job Summary:** This role is responsible for supporting sales and distribution activities by providing superior customer service. The position will se ...

  • Insero Talent Solutions

    Client Service Associate role

    3 weeks ago

    Insero Talent Solutions Rochester, United States

    Job Description · Job DescriptionInsero Talent Solutions is recruiting a Client Service Associate for a dynamic financial services firm in Rochester, NY. · Financial services firm seeks self-starter to keep growing office organized. This integral position will provide exceptional ...

  • Morgan Stanley

    Registered Client Service Associate

    3 weeks ago

    Morgan Stanley Rochester, United States

    POSITION SUMMARY: · Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client · experience through an elevated standard of care. The Registered CSA assists with the development and · growth of business through engaging and utilizing th ...

  • Friendly Senior Living

    Environmental Service Associate

    2 weeks ago

    Friendly Senior Living Rochester, United States

    Environmental Service Associate · Full Time | Day Shift 7a-3p · ** Pay rate between $ /hour ** · (Based on experience) · The Friendly Home is a highly rated Senior Care Community, located in Brighton, NY - we embrace and live our values every day: Friendship, Teamwork, Compas ...