John Zaremba

Technically-minded and highly analytical individual with rich experience in supporting the installation, configuration, and maintenance of computer systems, hardware, and software. Recognized for troubleshooting complex issues, fulfilling unique client requirements, and completing projects by coordinating with clients. Repeated success in offering first-line technical support, maintaining user accounts, and keeping records. Expert in evaluating business and technical requirements and delivering customized tailored solutions accordingly. A fast-learner, quickly grasping new information, procedures, and technologies.

Following are my key competencies: 

• Expert in providing expert technical support and troubleshooting to maximize system performance. 
• Skilled in diagnosing problems, implementing solutions, and offering exceptional customer service to improve end-user satisfaction.
• Proficient in configuring and maintaining operating systems, software applications, and network devices to enhance overall productivity. 
• Adept at administering multiple servers/systems, supporting a large number of userbase, including assessing and resolving complex technical issues.
• Exceptional communication skills to convey technical information clearly and concisely to individuals at all levels of technical understanding. 

Having four advanced degrees offers me insight into computer technologies, software integration and support issues as they relate to the evolution of software development and architectural designs. 

Education:

Master of Science, Enterprise Software Architecture (GPA: 4.0)

• Capella University, Minneapolis, MN

Bachelor of Science, System Software Engineering (GPA: 4.0) | Summa Cum Laude

• Colorado Technical University, Colorado Springs, CO (Online)

Associate of Science, Computer Science (GPA: 3.1)

Associate of Applied Science, Computer Technology (GPA: 3.4)

• Monroe Community College, Rochester, NY