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    Service Associate - Rochester, United States - Paychex Deutschland GmbH

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    Description
    Overview

    Under a significant level of guidance and direction, provides customer service for

    Paychex Property & Casualty

    Insurance clients.

    Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

    Responsibilities

    Handles inbound calls and follow up about Property and Casualty Insurance policy questions/ inquiries.
    Partners with team, insurance carriers, or other stakeholders to assist with P&C questions.
    Provides education on P&C products, Paychex policies & procedures, or insurance guidelines & state regulations
    Escalates tasks or documentation to other teams within the PIA
    Develops and maintains a basic working knowledge of Paychex products
    Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
    Documents all interactions, performs data entry, maintains strong prioritization and organization

    Qualifications

    Associate's Degree - Preferred
    Experience in the insurance industry is preferred

    Compensation


    In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16-$20.

    81/hr

    . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
    #J-18808-Ljbffr

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