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Hacienda Heights

    Call Center Representative - Hacienda Heights, United States - Martin-Brower

    Martin-Brower
    Martin-Brower Hacienda Heights, United States

    1 week ago

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    Description

    Schedule: Sunday - Thursday (7:00 AM - 4:00 PM)

    Pay: $21.00 / hour

    Pay Transparency Statement:

    The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

    Position Summary:

    The Customer Service Representative Serve as a customer service liaison, communicating directly with multiple customers to provide information for daily business functions and be responsible for all clerical and administrative tasks required by the business unit and assisting various departments.

    Position Responsibilities may include, but not limited to:

    • Act as first point of contact to customer calls and emails
    • Interact with multiple customers ensuring that customer's needs are met timely and accurately, and all policies/procedures specific for each location are followed accordingly
    • Provide customer support with special requests and assist various departments within distribution center as needed
    • Utilize specialized software to validate store orders
    • Take inbound calls, special delivery requests and process orders
    • Follow up on requests from distribution centers in a timely manner
    • Review email communications concerning promotions
    • Provide consistency of service to restaurants with continuous training
    • Other projects or duties as assigned
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