Call Center Representative - Hacienda Heights, United States - 24 Seven Talent

Description

Job Description:

Our client is currently seeking a dedicated and experienced Call Center Representative to join our team at our office located in City of Industry. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients over the phone and email. This is a full-time, on-site position, Monday through Friday.

Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Assist customers with inquiries, concerns, and product-related questions.
• Provide accurate information about our products and services.
• Listen actively to customers' needs and concerns and strive to resolve issues effectively.
• Educate customers about our products and services to enhance their overall experience.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure customer satisfaction.

Requirements:

• Minimum of 1-2 years of experience working in a call center environment.
• Excellent phone etiquette and communication skills.
• Positive attitude and passion for helping customers.
• Ability to effectively resolve customer issues and complaints.
• Strong problem-solving skills and attention to detail.
• Proficiency in using computer systems and navigating software applications.
• Ability to work independently and as part of a team in a fast-paced environment.

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