Call Center Representative - Fullerton, United States - Creative Dental Partners

Creative Dental Partners
Creative Dental Partners
Verified Company
Fullerton, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

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About Us:
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Creative Dental Partners is a leading provider of comprehensive dental care committed to delivering exceptional service and personalized care to our patients.

We pride ourselves on our dedicated team of professionals who are passionate about enhancing oral health and improving smiles.

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Position Overview:_

We are seeking an energetic and fun Call Center Representative to join our team.

The Call Center Representative will be responsible for overseeing the operations of our call center, ensuring efficient communication with patients and effective coordination of scheduling and services.

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Key Responsibilities:_

  • Reports and monitors call center performance, including call volume, wait times, and patient satisfaction.
  • Reviews calls for all locations and provides feedback to call center staff to enhance communication and customer service.
  • Monitors Scheduling Institute training to ensure staff members are adequately trained and proficient in appointment scheduling and patient communication.
  • Monitors recall reports and performance to ensure timely followup and patient retention.
  • Collaborates with management to develop and implement policies and procedures for call center operations.
  • Provides leadership and support to call center staff, including training, coaching, and performance management.
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Qualifications:_

  • Excellent communication and interpersonal skills.
  • Proficiency in call center software and scheduling systems preferred.
  • Knowledge of dental terminology and procedures is preferred.
  • Ability to prioritize tasks and manage time effectively in a fastpaced environment.
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We offer competitive salary and benefits packages, including medical and dental insurance, paid time off, and opportunities for professional development. If you meet the above qualifications and are interested in joining our team, please submit your resume highlighting your experience and skills._


Pay:
$ $21.00 per hour


Expected hours:
No more than 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus opportunities

Education:


  • Bachelor's (preferred)

Language:


  • Spanish (required)

Ability to Commute:

  • Fullerton, CA required)

Work Location:
In person
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