Risk Manager Coordinator - Bethesda, United States - STG International

Description

STGi is currently seeking candidates to support our contract with Federal Occupational Health in Bethesda, Maryland as Registered Nurse Risk Manager Coordinator.

Primary duties and competencies may include but are not limited to: Project management of nationwide projects that ultimately are used to report out to FOH senior leadership regarding quality, performance improvement, and safety. Assisting with day-to-day operational and tactical aspects of performance improvement for a national occupational healthcare organization. Performs research, analyses, and communicates about performance improvement and safety projects. Demonstrating analytical abilities by synthesizing information to develop and suggest appropriate solutions. Projects may include but are not limited to the following:

• Researching, benchmarking, and assisting in implementing projects that consider the Divisions of FOH program needs that are cost effective to achieve the best outcomes for FOH.

• Assist in the facilitation of high-level reports across projects for senior management of FOH. This may require the use of survey tools, interviews and other means to collect info from staff and customers nationwide.

• Implementing quality improvement procedures in accordance with organizational methodology to ensure customer satisfaction (both internal and external customers).

• Researching, benchmarking, and assisting in implementing projects that consider the Divisions of FOH program needs that are cost effective to achieve the best outcomes for FOH.

• Assist in the facilitation of high-level reports across projects for senior management of FOH. This may require the use of survey tools, interviews and other means to collect info from staff and customers nationwide.

• Implementing quality improvement procedures in accordance with organizational methodology to ensure customer satisfaction (both internal and external customers).

Job Specific Duties and Responsibilities: Maintains subject matter expertise in quality, safety, and risk management and recommend solutions that work to resolve quality and safety issues in accordance with TJC quality standards while serving as the FOH Quality, Safety, Risk Manager Coordinator.

Performance Improvement (PI) and Safety

• Provides and supports overall quality and safety of services within all FOH service lines
• Responsible for supporting the Quality Program Manager (PM) and/or Risk Manager (RM) in conducting quality and performance improvement assessments for CHS, EAP, WHPS, and other programs and services within FOH

Maintain knowledge and understanding of current ambulatory TJC quality standards applicable to FOH

• Review and assist in investigations to complaints received via Compliments and Complaint resource mailbox.

Quality/PI program

• Provides leadership and overall direction of FOH's quality, safety, and performance improvement (PI) program.
• Assist the Quality PM and RM in revising the organizations PI plan based on the organization's risk assessment.

Improving the health, safety, and productivity of our federal employees.

• Assist with the implementation and monitoring of the performance improvements according to PI plans.
• Identifies potential PI problems and actively participates in creating corrective action plans for problems identified with the Quality PM and RM, and Service Area liaisons.
• Educates staff on PI plan
• Communicates results of PI activities to Quality PM
• Assist with leading PI efforts
• Serves as a resource for service process improvement teams

Risk Management Program

• Manages and maintains the Safety Event Reporting System
• Electronic with paper backup
• Maintains spreadsheets and electronic risk management data system
  • Enters data safety event data
  • Conducts follow up calls for outstanding documentation and issues for open safety events
  • Discuss critical safety events with Quality PM and RM
  • Generates reports
• Track all events by ensuring that all events are entered into the event log within 72 business hours
• Investigate events and collaborate with Quality PM, Risk and/or other appropriate leaders to formulate resolution and manage risk
• Keep the Quality PM, RM, of serious safety events and risk management issues
• Promote a culture of safety (safe event reporting)
• Supports investigations for Root Cause Analysis when indicated
Complaint Resolution Process
• Daily monitor complaints and enters data into the appropriate database
• Assists service lines in resolution of complaints (when appropriate)
• Document and report compliments and complaints to the Quality PM
• Assists with review, revision, of FOH policies to ensure compliance with federal, HHS, and FOH policies and procedures.
• Keeps abreast of drug and equipment recalls that are relevant to FOH and communicates with Quality PM and Quality Director.
• Prepares general notification of equipment and drug recalls that impact FOH service areas.

Customer Service

• Collaboratively works with Service Line liaisons under the guidance of the Quality PM and/or RM to identify high-risk areas and trends, through data analysis and reporting.
• Provides subject matter expertise to internal customers under the guidance and direction of the Quality PM to support quality, safety, and risk performance improvement initiatives.

Administrative

• Generates ad hoc reports and data analysis for quarterly and end of year reporting.
• Discusses data trends with the RM and Quality PM
• Assist with preparation of training/educational material for service and program areas for Quality Safety Risk initiatives.
• Serves as transcriber for safety event meetings.
• Improving the health, safety, and productivity of our federal employees.

Staffing/Reporting Relationships

• Reports to Quality Improvement Program Manager
• Fosters an environment of continuous learning and development.

Supervision:

As a contractor, the staff member is not directly supervised by FOH but works within the Contract Vendor's supervisory structure and must meet the terms of the Vendor/FOH contract. A Contract Officer (CO) is the authority for determining if the staff member's performance meets the terms of the contract. The Contract Officer Representative (COR) is a subject matter expert who advises the CO as to whether or not the staff member is meeting the terms of the contract from a technical level. The staff member receives day-to-day programmatic /operational guidance from a designated Federal supervisor.

Supervisory Responsibilities: Not applicable

Required Skills

Minimum Requirements/Knowledge/Skills:

• Background in Risk Management and/or Quality-Performance Improvement
• Experience with Risk Management Software preferred but not required
• Past Participation in The Joint Commission accreditation (hospital or ambulatory care standards) process
• Strong computer skills (Microsoft Office Suite – Word, Power Point, Excel, Visio, Project))
• Strong written and oral communication skills
• Strong research skills and knowledge
• Demonstrated ability to create Corrective Action Plans
• Demonstrated ability to select and implement appropriate Data Collection Tools

Knowledge of occupational health concepts and principles relative to:

• Clinical health
• Environmental health and safety
• Wellness and health promotion
• Behavioral health
• Employee rights afforded by legislation to provide expert advice and direction to clients, staff, senior management and others to develop and deliver occupational health services specific to client needs nation-wide and across divisions and to oversee program support operations and activities and professional and program support services provided by a variety of private industry sources and individuals.
• Proficiency using Excel and Access databases
• Knowledge of analytical principles and techniques; program and product analysis; and organization principles, concepts, methods, and techniques in order to identify and define areas of need in FOH business portfolio programs and policies pertaining to program administration, education, research and application of occupational health principles in order to assess worksite occupational hazards;
• Perform daily operation, evaluation; and improvement of program management;
• Effectively deal with FOH business activities and programs that cut across geographic as well as organizational lines.
• Demonstrates excellent oral and written communication and interpersonal skills in order to communicate and collaborate with a variety of audiences, including management and support staff; present team and study findings and recommendations to individuals, groups, and boards on a broad spectrum of topics related to FOH products, programs, policies, and procedures in a style that is appropriate and understandable to the target audience

Required Experience

Minimum Education Requirements/Certification/Licensure/Experience:

• Associate or Bachelor degree in nursing
• Current Registered Nurse licensure
• Master's degree in nursing preferred

STG International, Inc (STGi) is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.

STGi offers acompetitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

STG International, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Minimum Requirements/Knowledge/Skills:

• Background in Risk Management and/or Quality-Performance Improvement
• Experience with Risk Management Software preferred but not required
• Past Participation in The Joint Commission accreditation (hospital or ambulatory care standards) process
• Strong computer skills (Microsoft Office Suite – Word, Power Point, Excel, Visio, Project))
• Strong written and oral communication skills
• Strong research skills and knowledge
• Demonstrated ability to create Corrective Action Plans
• Demonstrated ability to select and implement appropriate Data Collection Tools

Knowledge of occupational health concepts and principles relative to:

• Clinical health
• Environmental health and safety
• Wellness and health promotion
• Behavioral health
• Employee rights afforded by legislation to provide expert advice and direction to clients, staff, senior management and others to develop and deliver occupational health services specific to client needs nation-wide and across divisions and to oversee program support operations and activities and professional and program support services provided by a variety of private industry sources and individuals.
• Proficiency using Excel and Access databases
• Knowledge of analytical principles and techniques; program and product analysis; and organization principles, concepts, methods, and techniques in order to identify and define areas of need in FOH business portfolio programs and policies pertaining to program administration, education, research and application of occupational health principles in order to assess worksite occupational hazards;
• Perform daily operation, evaluation; and improvement of program management;
• Effectively deal with FOH business activities and programs that cut across geographic as well as organizational lines.
• Demonstrates excellent oral and written communication and interpersonal skills in order to communicate and collaborate with a variety of audiences, including management and support staff; present team and study findings and recommendations to individuals, groups, and boards on a broad spectrum of topics related to FOH products, programs, policies, and procedures in a style that is appropriate and understandable to the target audience