Carmen Smith

Dynamic thought leader and Sr. Global Travel & Events Manager with 20+ years of progressive travel experience across multiple industries, delivering outstanding results to boost organizational value through strategic execution of travelling business processes. Proven ability to plan, organize, and collaborate with domestic and international vendors to succeed with strategic organizational goals. Expert at mentoring and leading teams in all areas of project management principles, travelling, logistics, and operations.
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SUMMARY:

Program Management - Have a demonstrated track record of operations management, customer service, travelling arrangements, operational planning, project management, and teambuilding. Develops strategic business solutions and service objectives for exceptional operational service delivery, and lean operating methods. 

Resource Coordination - Relied upon for ability to drive program results, leveraging volume to increase savings while improving overall quality of travel. Acknowledged with specialty for meeting and exceeding service level requirements, obtaining risk mitigation and optimizing talent resources to obtain travelling program full achievement. 

Process Streamlining - Highlight distinct skill sets in Global Travel, Corporate Housing, and Meetings & Events while implementing customized, data-driven analysis to improve and transform global travel programs into a profitable venture.

Leadership - Deliver transformative team leadership while fostering a cohesive environment that promotes empowerment, personal growth, and advancement for employees. Driven to establish and meet new capacity benchmarks in operations management.

CURRENT

Lead a major change management initiative for Return to Travel post pandemic to enhance the overall experience for ICF travelers before, during and after travel including an updated Global Travel Policy, a customizable Travel Portal and Duty of Care Process for travelers going to High-Risk Locations.

Worked closely with International Ops and Travel Security teams to provide an automated Duty-of-Care process to better support travelers in safety and preparedness when traveling to high-risk destinations including Pre-Trip Approval Requests and Pre-Trip Advisories.

Dynamic thought leader and Sr. Global Travel & Events Manager with 20+ years of progressive travel experience across multiple industries, delivering outstanding results to boost organizational value through strategic execution of travelling business processes. Proven ability to plan, organize, and collaborate with domestic and international vendors to succeed with strategic organizational goals. Expert at mentoring and leading teams in all areas of project management principles, travelling, logistics, and operations.
 

Global Leadership Professional Certification, Professional Designation  (Executive Education)