- Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
- Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
- Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
- Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
- Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
- Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
- Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
- Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
- Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
- Actively ensures all associates take all mandated rest breaks and meal periods
- Ensures display areas are appropriately clean, stocked, and visually appealing
- Ensures all equipment is in good working order
- Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
- Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
- Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
- Places orders for individual units, receives goods, processes invoices
- Ensures that the company has most current contact information for all associates working in the restaurant.
- Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates' work activities during these different days and times.
- Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
- The AGM position as described falls under the Fair Labor Standards act as a Exempt position
- The AGM position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the assigned location.
- The AGM position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times.
- Requires a minimum of 6 years food and beverage, cash handling, and customer service experience
- Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
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Chick-fil-A Memphis, United States· Chick-fil-A of Bartlett is seeking hospitality professionals. At Chick-fil-A of Bartlett, the team member role is more than just a job, it's an opportunity to be a hospitality professional and earn a premium wage. In addition to working directly for an independent Operator, te ...
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Chick-fil-A Memphis, United States Full time· Front of House Team Member · Chick-fil-A of Bartlett is seeking hospitality professionals. At Chick-fil-A of Bartlett, the team member role is more than just a job, it's an opportunity to be a hospitality professional and earn a premium wage. In addition to working directly f ...
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Chick-fil-A Memphis, United States Part timeChick-fil-A of Austin Peay is seeking hospitality professionals. At Chick-fil-A of Austin Peay the team member role is more than just a job, it's an opportunity to be a hospitality professional and earn a premium wage. In addition to working directly for an independent Operator, ...
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Chick-fil-A Memphis, United States Full timeChick-fil-A of Austin Peay is seeking hospitality professionals. At Chick-fil-A of Austin Peay the team member role is more than just a job, it's an opportunity to be a hospitality professional and earn a premium wage. In addition to working directly for an independent Operator, ...
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Team Leader
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Kitchen Morning Shift Full-Time, Austin Peay
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Team Leader
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Night Leader 1:30pm-11:00pm Manager
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Cashier 2:00pm-10:00pm
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Assistant General Manager Chick-Fil-A - Memphis, United States - HMSHost Corporation
Description
Purpose:
The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations.
Essential Functions:
Requirements:
Minimum Qualifications, Knowledge, Skills, and Work Environment: