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Catering Assistant - Memphis, United States - Chick-fil-A
Description
As an assistant to our Catering Director, here are the Key Results we are looking for:
1) Effectively Execute Every Catering Order with Excellence
2) Be an ambassador for the Chick-fil-A culture with every interaction
1) Effectively Execute Every Catering Order with Excellence
Fulfill every catering order with the Chick-fil-A standard of operational excellence: taste, order accuracy, timeliness, attentive & courteous service. Responsibilities include:
•Once a catering order has been received, coordinate with the Kitchen Manager on fulfilment
•Complete all set-up and preparation for each catering order: boxes, utensils, sauces, bags, etc.
•Have the TMS bags ready for kitchen to load
•Deliver catering orders on time
•Complete all the set-up on site for the Guest
•Put all catering related items away upon return to the store
•Cash out the catering order upon delivery
•Keep inventory of catering supplies and inform our Inventory Manager of ordering needs
•Create any systems or processes to improve our catering service
•Make necessary decisions to honor our commitment to our Guests
Measureable or Identifiable Goals:
•Catering orders are delivered or ready on-time and accurately fulfilled
•Catering fulfilment is so organized that "very few balls are dropped"
Whether interacting internally with CFA Team Members, or externally with our Guests, foster and protect our reputation for remarkable service.
•Practice the "Core 4" always
•Remain attentive and courteous with our Guests
•Look for opportunities to deliver 2nd Mile Service
•Resolve Guest concerns, complaints or issues promptly, competently and courteously
•Work with the kitchen team to positively resolve any operational issues
Measureable or Identifiable Goals:
Is highly organized
Has a strong sense of ownership
Follows through on a task to completion
Pays attention to the details
Takes initiative
Is a problem solver
Likes to interact with people
Is personable
Can provide competent, professional and remarkable guest service
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade. It may not be the easy way, but it's the only way we know.