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    Customer Service Representative - Reno, United States - French Agency

    French Agency
    French Agency Reno, United States

    1 week ago

    Default job background
    Description

    POSITION:
    Customer Service Representative


    DEPARTMENT:
    Sales & Customer Service Department


    REPORTS TO:
    Customer Service Manager


    SCHEDULE:
    Monday - Friday 8AM to 5


    PM

    PAYING:
    $16/hour


    MISSION:

    • Serves customers, Sales Department, and Representatives by providing product & service
    Information.

    MAIN RESPONSIBILITIES AND TASKS (NON-EXHAUSTIVE):


    • Deal directly with customers either by telephone or electronically
    • Respond promptly lo customer inquiries
    • Handle & resolve customer complaints
    • Obtain & evaluate all relevant information to handle inquiries & complaints
    • Direct requests and unresolved Issues to the designated resource
    • Communicate & coordinate with internal & external departments
    • Attends production meetings as required
    • Assists customer with maintaining proper inventory
    • Process releases and production
    • Keep up lo date manual spreadsheets for programs, volume pricing, and customer inventories
    • Review shipments from the previous day, confirm the accuracy and confirm lo the customer
    • Coordinating with shipping and production to ensure meetings expected Have Ready dates & ship
    dates for products


    • Support graphics by supplying new item write-ups, graphics requests & job checklists
    • Creates & Maintains Part numbers in our ERP system (Sage)
    • Process art billing for new and revised items
    • Review pdfs and forward to customer or rep for approval
    • Send color targets lo the customer for approval
    Assist Sales Department with all requests (i

    e:
    Inventories, sales.bJl,16i'ies, etc.)


    • Review inventories for slow, aged and non-moving items Retrieve job pockets for art that's being
    revised


    • Request samples for customers, sales & reps
    • Keep flies up to date and in order
    • Issue RMA's, and arranges product pick up Write up credits
    • Review art billing for the ability lo invoice Attends final QA process as needed
    Ensure pricing is correct and reviewed as needed


    MINOR RESPONSIBILITIES:
    Participating In the implementation of new policy and procedures Continuing training as the job
    requires
    Works with AP to order services or products done outside of Sierra


    • Filling in where needed in the Sales & Customer Service Department
    • Attends meetings when requested
    • Involved in creating and. implementing_procedures and processes ( /"
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