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    Customer Service Representative - Reno, United States - Dorman Products

    Dorman Products
    Dorman Products Reno, United States

    1 week ago

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    Description

    **Customer Service Representative**

    **Location:** Reno, NV, US As a Customer Service Representative for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions.

    **PRIMARY DUTIES:**

    Fulfill promises made to customers 100% of the time or notify them of changes

    Pro-actively track customer orders to ensure on-time shipping

    Handle arrangements for shipment of product

    Answer phones providing feedback to customers as requested

    Tech line phone support including quality control follow up

    Work with material and production groups as needed to alert customers of potential backorders

    Ability to learn products, multiple systems and customer portals

    Maintain accurate work Instructions as customer requirements or processes change

    Other duties as assigned

    **QUALIFICATIONS / EDUCATION / EXPERIENCE:**

    High School Diploma or equivalent

    Have general automotive parts experience

    Have good organizational skills

    Maintain a positive and professional demeanor

    Ability to handle complaints regarding unpleasant situations or conflicts

    Ability to multi-task with attention to detail

    Customer Service experience in an automotive or manufacturing environment desired

    Proficiency in Microsoft Office and familiarity with Google Docs

    ERP/MRP experience in a manufacturing environment desired

    **Job Segment:** Customer Service Representative, ERP, QC, Customer Service, Technology, Automotive, Quality

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