- Definition
- Benefits
-
Member Service Representative
6 days ago
Greater Nevada Credit Union Reno, United StatesAt Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. · With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerme ...
-
Customer Service Representative
2 weeks ago
Kelby Schoorl - State Farm Agent Reno, United States Full timePosition Overview · State Farm Insurance Agent located in RENO, NV is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kelby Schoorl - State Farm Agent, you will build and develop customer relationships within the community to ...
-
Client Service Representative
2 weeks ago
VCA Animal Hospitals, Inc. Reno, United StatesClient Service Representative. VCA Lakeside Animal Hospital is seeking an experienced Client Service Representative to join our team on a part-time status. We need you to support our front desk staff in the afternoons from approximately 3 pm to closi Client Service, Representativ ...
-
Customer Service Representative
20 hours ago
Dorman Products Reno, United States**Customer Service Representative** · **Location:** Reno, NV, US As a Customer Service Representative for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions. · **PRIMARY D ...
-
Customer Service Representative
2 weeks ago
United Airlines Reno, United States Part timeCustomer Service Representative - Part Time Operations T08:01:53+00:00 RNO > > Customer Service Representative - Part Time **Share This Job** · AddThis Sharing Buttons **Customer Service Representative Part Time** · **Req #:** RNO · **Location:** Reno, NV, US · **Job Category ...
-
Customer Service Representative
2 days ago
United Airlines Reno, United States Part time. There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people fr Customer Service Representative, Custo ...
-
Customer Service Representative
3 days ago
Collabera Reno, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract: Reno, Nevada, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 3 days, 3 hours left · Apply · Opening for Students or Recent graduates with Banking Client · Position Detai ...
-
Customer Service Representative
6 days ago
Collabera Reno, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract: Reno, Nevada, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 7 days, 3 hours left · Apply · Opening for Students or Recent graduates with Banking Client · Position Detai ...
-
Customer Service Representative
1 week ago
Collabera Reno, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract: Reno, Nevada, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 10 days, 3 hours left · Apply · Opening for Students or Recent graduates with Banking Client · Position Deta ...
-
Enrollment Services Representative
1 week ago
Carrington College Reno, United StatesJob Description · Job DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our ...
-
Customer Service Representative
3 days ago
Enterprise Mobility Inc Reno, United StatesOverview · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing c ...
-
Client Service Representative
4 weeks ago
VCA Antech, Inc. Reno, United StatesClient Service Representative · VCA Lakeside Animal Hospital is seeking an experienced Client Service Representative to join our team on a part-time status. We need you to support our front desk staff in the afternoons from approximately 3pm to closing and on Saturdays from 7:30a ...
-
Customer Service Representative
2 weeks ago
Eric McNey - State Farm Agent Reno, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Eric McNey - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Yo ...
-
Customer Service Representative
20 hours ago
Collabera Reno, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract: Reno, Nevada, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 2 days, 3 hours left · Apply · Opening for Students or Recent graduates with Banking Client · Position Detai ...
-
Customer Service Representative
7 minutes ago
French Agency Reno, United StatesPOSITION: Customer Service Representative · DEPARTMENT: Sales & Customer Service Department · REPORTS TO: Customer Service Manager · SCHEDULE: Monday - Friday 8AM to 5 PM · PAYING: $16/hour · MISSION: · •Serves customers, Sales Department, and Representatives by providing p ...
-
Customer Service Representative
1 week ago
Collabera Reno, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract: Reno, Nevada, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 12 days, 3 hours left · Apply · Opening for Students or Recent graduates with Banking Client · Position Deta ...
-
Customer Service Representative
3 days ago
Enterprise Truck Rental Reno, United States**Customer Service Representative - Reno Tahoe Airport** · **Job ID** Reno, NV **Overview** · Enterprise at the Reno Tahoe Airport has an exciting opportunity for a Part Time Customer Service Representative located at **2001 E Plumb Road, Reno, NV 89502** and **pays up to $21 / ...
-
Customer Service Representative
6 days ago
Nelson Pinto - State Farm Agent Reno, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · The Nelson Pinto Agency at State Farm Insurance is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Rep. with ou ...
-
Customer Service Representative
2 weeks ago
Ryan Peterson - State Farm Agent Reno, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Ryan Peterson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. ...
-
Customer Service Representative
3 weeks ago
Collabera Reno, United StatesJob Description · Job DescriptionOpening for Students or Recent graduates with Banking ClientPosition Details:Position: Campus Event Specialist · Client: Banking · Industry: Banking · Job duration: 3-4 months · Locations: University of Nevada (Onsite) · Shifts: Part Time hours - ...
Citizen Service Representative - Reno, United States - City of Reno, NV
Description
Citizen Service RepresentativePrint Subscribe
Class Title
Citizen Service Representative
Class Code
1585
Salary
$47, $64,084.80 Annually
Under general supervision from the Director of Communications & Community Engagement, performs a variety of specialized office support, clerical duties and activities in addition to supporting of the City's Reno Direct customer service call center; receives and evaluates all requests for City services; enters information into computer aided request system; provides a variety of general information to the general public, other agencies, and City staff; and performs a variety of clerical duties in support of various activities and operations.
The following duties are typical for this classification.
Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Perform a variety of specialized office support duties in support of the City's Reno Direct call center; receive incoming telephone calls, emails, chat requests, facsimiles, and office visitors; evaluate requests for service according to established procedures and guidelines; elicit essential information from citizens including description and location of incident and citizen contact information.
Enter pertinent information regarding requests for service into a service request format utilizing a computer aided request system; enter and retrieve information from various database systems including QAlert, Accela, and GIS staff maps.
Assist the general public, outside groups and agencies, and City staff by providing routine information related to specific program area or City operations and activities in general; refer callers to appropriate City staff, department, or outside agency for further assistance as needed.
Operate a variety of communication equipment including telephones and telecommunication devices for the deaf (TDD); operate a variety of office equipment including computer, typewriter, copier, and facsimile machine; utilize various computer applications and software packages.
Perform related duties as required.
Minimum Qualifications
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Operations, services, and activities of a customer service call center.
Office procedures, methods, and equipment including computers and applicable software applications.
Methods and techniques of proper phone, email, chat etiquette and personal interaction with citizens.
Customer service techniques, practices, and principles including methods and techniques of customer service call taking.
Operational characteristics, services, and activities of assigned City functions, programs, and operational area.
Organization, operation, and services of the City and of outside agencies as necessary to assume assigned responsibilities.
Techniques for questioning both emergency and non-emergency calls.
Streets, landmarks, and geography of the City.
Pertinent federal, state, and local codes, laws, and regulations.
Principles and practices used to establish and maintain files and information retrieval systems.
English usage, spelling, grammar, and punctuation.
Ability to:
Perform a variety of specialized office support and clerical duties in support of the City's Reno Direct customer service call center, as well as supporting division staff, directors and managers.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone, email, chat or in person.
Effectively communicate with and elicit information from upset and irate callers.
Correctly interpret and apply general administrative and departmental policies and procedures.
Apply applicable federal, state, and local laws, codes, and regulations.
Operate office equipment including computers and supporting software applications; Learn and effectively utilize various specialized software applications.
Type and enter data at a speed necessary for successful job performance.
Establish and maintain a variety of files and records.
Plan and organize work to meet changing priorities and deadlines.
Understand and follow oral and written instructions.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Create, manage and produce statistical information on a regular basis.
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
Education/Training:
Completion of a high school diploma or equivalent.
Experience:
Two years of general office support and clerical experience including experience involving significant public contact.
Supplemental Information
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Environment:
Work is performed primarily in a standard office setting.
Physical:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Other RequirementsUnrepresented
C17
Last Update: 05/2019
Please use this Health and Welfare Benefit Link ) to learn more about the City of Reno's great employee benefit plans and wellness programs.
Subscribe
Please verify your email address Verify Email
