Jobs
>
Customer Service Representative
>
Reno

    Customer Service Representative - Reno, United States - Hometown Health

    Hometown Health
    Hometown Health Reno, United States

    1 week ago

    Default job background
    Description

    **Customer Service Representative Remote**

    Requisition ID:

    Department: Contact Center

    Facility: Renown Health

    Schedule: Full Time

    Shift: Varies

    Category: Clerical & Administrative Support

    Location: Reno,NV

    Position Overview Benefits **Position Purpose**

    This position will act as a liaison between Hometown Health and its consumers and customers by handling inquiries, complaints, concerns, education and assisting those customers and consumers in utilizing the resources and services of Hometown Health. The successful Customer Service Representative will use their experience and expertise to interact with other Hometown Health departments, our customers, and consumers in a professional, expedient, and proficient manner to provide the highest level of understanding and service. The candidate will engage with peers, members, and providers to resolve questions and concerns regarding healthcare coverage and benefits. This position identifies potential or existing service related or operational issues for the purpose of increasing customer retention and satisfaction.

    Under the general direction of the Customer Services Director, Manager and Customer Service Supervisor, this position is responsible for keeping appropriate staff informed of customer opinions and viewpoints as well as needs.

    The incumbent functions as a representative of Hometown Health to provide appropriate responses to its customers and consumers regarding Plan benefits to include, but not limited to eligibility, provider network, referral and authorization process, claims payment, as well as policies and procedures.This will be done in a consistently service-oriented manner to provide the highest level of satisfaction.

    Exercises appropriate response procedures on inquiries, complaints and e-mails needing review and additional follow up prior to providing responses.

    Has the ability to provide support and guidance in the event that Customer Service Supervisor, Manager, or Director is absent.

    This position does notprovide patient care.

    **Minimum Qualifications**

    Requirements Required and/or Preferred **Name**

    **Description**

    Education:

    Must have working-level knowledge of the English language, including reading, writing and speaking English.High school diploma is preferred and preference will be given to applicants who have earned a degree from an accredited college.

    Experience:

    Requires two to three years of experience in a position involving public relations or customer service.Two years of experience in a position directly or indirectly associated with group health benefits preferred.Ability to speak Spanish preferred.

    Professional:

    Must be proficient with Microsoft Office Suite, including Outlook,PowerPoint, Excel and Word andhave the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

    Benefits **Customer Service Representative Remote**

    **Requisition id:**

    **Department:** Contact Center

    **Facility:** Renown Health

    **Schedule:** Full Time

    **Shift:** Varies

    **Category:** Clerical & Administrative Support

    **Location:** Reno , NV

    **Position Purpose**

    This position will act as a liaison between Hometown Health and its consumers and customers by handling inquiries, complaints, concerns, education and assisting those customers and consumers in utilizing the resources and services of Hometown Health. The successful Customer Service Representative will use their experience and expertise to interact with other Hometown Health departments, our customers, and consumers in a professional, expedient, and proficient manner to provide the highest level of understanding and service. The candidate will engage with peers, members, and providers to resolve questions and concerns regarding healthcare coverage and benefits. This position identifies potential or existing service related or operational issues for the purpose of increasing customer retention and satisfaction.

    **Nature and Scope**

    Under the general direction of the Customer Services Director, Manager and Customer Service Supervisor, this position is responsible for keeping appropriate staff informed of customer opinions and viewpoints as well as needs.

    The incumbent functions as a representative of Hometown Health to provide appropriate responses to its customers and consumers regarding Plan benefits to include, but not limited to eligibility, provider network, referral and authorization process, claims payment, as well as policies and procedures.This will be done in a consistently service-oriented manner to provide the highest level of satisfaction.

    Exercises appropriate response procedures on inquiries, complaints and e-mails needing review and additional follow up prior to providing responses.

    Has the ability to provide support and guidance in the event that Customer Service Supervisor, Manager, or Director is absent.

    This position does notprovide patient care.

    **Disclaimer**

    The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

    **Minimum Qualifications**

    Requirements Required and/or Preferred

    **Name**

    **Description**

    Education:

    Must have working-level knowledge of the English language, including reading, writing and speaking English.High school diploma is preferred and preference will be given to applicants who have earned a degree from an accredited college.

    Experience:

    Requires two to three years of experience in a position involving public relations or customer service.Two years of experience in a position directly or indirectly associated with group health benefits preferred.Ability to speak Spanish preferred.

    License(s):

    None

    Certification(s):

    None

    Computer / Typing:

    Professional:

    Must be proficient with Microsoft Office Suite, including Outlook,PowerPoint, Excel and Word andhave the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

  • Carrington College

    Enrollment Services Representative

    1 week ago

    Carrington College Reno, United States

    **Who Are We**:Carrington College **helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the ...

  • Specialty Disposal Services, Inc.

    Customer Service/accounting Representative

    1 week ago

    Specialty Disposal Services, Inc. Mountain Lakes, United States

    In this role, the applicant will be responsible for different areas within customer service, account management and Supply Chain Management. Ensuring that invoices are being processed and ready for payment in a timely manner following business policies and procedures. You may be ...

  • New Heights Concepts, Inc.

    In-store Customer Service Representative

    1 week ago

    New Heights Concepts, Inc. Reno, United States

    We are seeking a Retail Associate who possesses an entrepreneurial spirit, creativity, and analytical skills to join our expanding marketing team. · This is an Entry Level position, and comprehensive training will be provided. In this role, your responsibilities will encompass a ...

  • Greater Nevada Credit Union

    Member Service Representative

    3 days ago

    Greater Nevada Credit Union Reno, United States

    At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. · With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerme ...

  • Skin Cancer and Dermatology Institute

    Patient Services Representative

    2 days ago

    Skin Cancer and Dermatology Institute Reno, NV, United States

    Position Summary: This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management. · Essential Duties and Respons ...

  • Dorman Products

    Customer Service Representative

    3 weeks ago

    Dorman Products Reno, United States

    **Customer Service Representative** · **Location:** Reno, NV, US As a Customer Service Representative for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions. · **PRIMARY D ...

  • VCA Animal Hospitals, Inc.

    Client Service Representative

    3 weeks ago

    VCA Animal Hospitals, Inc. Reno, United States

    Client Service Representative. VCA Feline Medical Center is seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is Client Service, Representative, ...

  • United Airlines

    Customer Service Representative

    2 weeks ago

    United Airlines Reno, United States Part time

    Customer Service Representative - Part Time Operations T08:01:53+00:00 RNO > > Customer Service Representative - Part Time **Share This Job** · AddThis Sharing Buttons **Customer Service Representative Part Time** · **Req #:** RNO · **Location:** Reno, NV, US · **Job Category ...

  • Enterprise Truck Rental

    Customer Service Representative

    16 hours ago

    Enterprise Truck Rental Reno, United States

    **Customer Service Representative - Reno Tahoe Airport** · **Job ID** Reno, NV **Overview** · Enterprise at the Reno Tahoe Airport has an exciting opportunity for a Part Time Customer Service Representative located at **2001 E Plumb Road, Reno, NV 89502** and **pays up to $21 / ...

  • Guild Mortgage

    Customer Service Representative

    3 weeks ago

    Guild Mortgage Reno, United States

    ** Customer Service Representative** · **Job Category****:** Loan Servicing **Requisition Number****:** CUSTO13210 Showing 1 location **Job Details** · **Description** · **Guild Mortgage Company**, closing loans and opening doors since 1960. As a mortgage banking firm we are d ...

  • Collabera

    Customer Service Representative

    6 hours ago

    Collabera Reno, United States

    Home · Search Jobs · Job Description · Customer Service Representative · Contract: Reno, Nevada, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 3 days, 3 hours left · Apply · Opening for Students or Recent graduates with Banking Client · Position Detai ...

  • Collabera

    Customer Service Representative

    3 days ago

    Collabera Reno, United States

    Home · Search Jobs · Job Description · Customer Service Representative · Contract: Reno, Nevada, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 7 days, 3 hours left · Apply · Opening for Students or Recent graduates with Banking Client · Position Detai ...

  • Collabera

    Customer Service Representative

    1 week ago

    Collabera Reno, United States

    Home · Search Jobs · Job Description · Customer Service Representative · Contract: Reno, Nevada, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 10 days, 3 hours left · Apply · Opening for Students or Recent graduates with Banking Client · Position Deta ...

  • Enterprise Mobility Inc

    Customer Service Representative

    16 hours ago

    Enterprise Mobility Inc Reno, United States

    Overview · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing c ...

  • Collabera

    Customer Service Representative

    1 week ago

    Collabera Reno, United States

    Home · Search Jobs · Job Description · Customer Service Representative · Contract: Reno, Nevada, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 12 days, 3 hours left · Apply · Opening for Students or Recent graduates with Banking Client · Position Deta ...

  • Ryan Peterson - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Ryan Peterson - State Farm Agent Reno, United States

    Job Description · Job DescriptionROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Ryan Peterson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. ...

  • Nelson Pinto - State Farm Agent

    Customer Service Representative

    3 days ago

    Nelson Pinto - State Farm Agent Reno, United States

    Job Description · Job DescriptionROLE DESCRIPTION: · The Nelson Pinto Agency at State Farm Insurance is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Rep. with ou ...

  • Collabera

    Customer Service Representative

    2 weeks ago

    Collabera Reno, United States

    Job Description · Job DescriptionOpening for Students or Recent graduates with Banking ClientPosition Details:Position: Campus Event Specialist · Client: Banking · Industry: Banking · Job duration: 3-4 months · Locations: University of Nevada (Onsite) · Shifts: Part Time hours - ...

  • Eric McNey - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Eric McNey - State Farm Agent Reno, United States

    Job Description · Job DescriptionROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Eric McNey - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Yo ...

  • 1A Auto

    Customer Service Representative

    1 week ago

    1A Auto Reno, United States

    About 1A Auto · 1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. Each team member brings a unique skill set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermar ...