-
Client Service Representative
1 week ago
VCA Animal Hospitals, Inc. Reno, United StatesClient Service Representative. VCA Lakeside Animal Hospital is seeking an experienced Client Service Representative to join our team on a part-time status. We need you to support our front desk staff in the afternoons from approximately 3 pm to closi Client Service, Representativ ...
-
Client Service Representative
1 week ago
VCA Animal Hospitals, Inc. Reno, United StatesClient Service Representative. VCA Feline Medical Center is seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is Client Service, Representative, ...
-
Client Service Representative
1 week ago
VCA Antech, Inc. Reno, United StatesClient Service Representative · VCA Lakeside Animal Hospital is seeking an experienced Client Service Representative to join our team on a part-time status. We need you to support our front desk staff in the afternoons from approximately 3pm to closing and on Saturdays from 7:30a ...
-
Client Service Representative
1 week ago
VCA Animal Hospitals Reno, United StatesClient Service Representative · VCA Lakeside Animal Hospital is seeking an experienced Client Service Representative to join our team on a part-time status. We need you to support our front desk staff in the afternoons from approximately 3pm to closing and on Saturdays from 7:30a ...
-
Client Service Representative
1 week ago
VCA Animal Hospitals Reno, United StatesClient Service Representative · VCA Feline Medical Center is seeking an experienced Client Service Representative to join our team. · At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. ...
-
Citizen Service Representative
6 days ago
City of Reno, NV Reno, United StatesCitizen Service Representative · Print Subscribe · Class Title · Citizen Service Representative · Class Code · 1585 · Salary · $47, $64,084.80 Annually · + Definition · + Benefits · Classification Description Summary · Under general supervision from the Director of Communica ...
-
Customer Service Representative
17 hours ago
Enterprise Holdings Reno, United StatesWe are hiring now for immediate openings. Responsibilities include:Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repa Customer Service Representati ...
-
Customer Service Representative
1 week ago
Dorman Products Reno, United States**Customer Service Representative** · **Location:** Reno, NV, US As a Customer Service Representative for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions. · **PRIMARY D ...
-
Customer Service Representative
5 days ago
INTEGR8STAFF LLC Reno, United StatesJob Title - Customer Service Representative · Location - Reno, NV · Onsite, Full Time, Temp to Hire · Pay - $18hr+ DOE · Job Summary of the Customer Service Representative position · The Customer Service Representative is responsible for handling inquiries via phone and e-mail, ...
-
Customer Service Representative
5 days ago
Best Buy Reno, United StatesBest Buy gateway dr. suite 100 [Customer Service Representative] As a Customer Service Representative at Best Buy, you'll: Be responsible for enhancing customer relationships; Support a variety of contacts related to sales, service and care issues; Meet each customer's unique nee ...
-
Client Service Representative
1 week ago
VCA Animal Hospitals Reno, United StatesClient Service Representative · VCA Feline Medical Center is seeking an experienced Client Service Representative to join our team. · At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. Wi ...
-
Client Service Representative
1 week ago
BluePearl Reno, United States**Client Service Representative** · Reno Nevada **Description** · **BluePearl Specialty + Emergency Pet Hospital is hiring an experienced veterinary professional as a Client Service Representative in Reno, NV** · To join our front desk team, you should be warm and friendly, pr ...
-
Client Service Representative
1 week ago
VCA Animal Hospitals Reno, United StatesClient Service Representative · VCA Feline Medical Center is seeking an experienced Client Service Representative to join our team. · At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. ...
-
Customer Service Representative
3 days ago
1A Auto Reno, United StatesAbout 1A Auto · 1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. Each team member brings a unique skill set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermark ...
-
Customer Service Representative
1 week ago
Hometown Health Reno, United States**Customer Service Representative Remote** · Requisition ID: · Department: Contact Center · Facility: Renown Health · Schedule: Full Time · Shift: Varies · Category: Clerical & Administrative Support · Location: Reno,NV · Position Overview Benefits **Position Purpose** · ...
-
Customer Service Representative
2 weeks ago
State Farm Insurance Reno, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...
-
customer service representative
5 days ago
Family Dollar Reno, United StatesFamily Dollar WHITE LAKE PKWY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
Client Services Representative
1 week ago
National Veterinary Associates Reno, United StatesDo you enjoy having nights and weekends to spend with your family and friends but still want a rewarding job to keep up with your lifestyle? How about being able to get ahead while spending your day with a fun loving group of people who are passionat Client Service, Representativ ...
-
Customer Service Representative
1 week ago
Collabera Reno, United StatesOpening for Students or Recent graduates with Banking Client · Position Details: · Position: Campus Event Specialist · Client: Banking · Industry: Banking · Job duration: 3-4 months · Locations: University of Nevada (Onsite) · Shifts: Part Time hours - Will be disclosed later · P ...
-
Client Service Representative
1 week ago
Sonic Healthcare USA, Inc. Reno, United StatesQuality is in our DNA -- is it in yours? Multi-tasking is your middle name. Youve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. Youre also looking for great benefits, the supp Client Service, Representative, ...
Customer Service Representative - Reno, United States - Guild Mortgage
Description
** Customer Service Representative**
**Job Category****:** Loan Servicing **Requisition Number****:** CUSTO13210 Showing 1 location **Job Details**
**Description**
**Guild Mortgage Company**, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
**Position Summary**
The Customer Service Representative plays an important role in the organization by performing a number of activities directly related to the companys Customer Service functions. The role is primarily responsible, under direct to moderate supervision, for providing friendly, knowledgeable and efficient service to customers and staff within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations.
**Essential Functions**
Answer and service calls in a professional, timely and efficient manner.
Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
Listen attentively to customer needs and concerns; demonstrate empathy and patience.
Explore, analyze and respond to customers issues and concerns via phone, email, and through written correspondence.
Use decision-support computer software programs to respond to typical customer work/service order inquiries and requests.
Verify customers understanding of the servicing of their loan, and clarify/provide additional information as needed in order to answer questions and concerns.
Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.
Communicate effectively with individuals/teams to ensure high quality and timely responses and resolutions to customer requests.
Transfer misdirected customer requests to the right party, and escalate calls when needed.
Contribute ideas and suggestions to resolve problems, provide a great customer service experience, and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Stay current on changes in industry regulations.
Demonstrate and promote Guild Core Values.
Perform other duties as assigned.
**Qualifications**
High school diploma or equivalent preferred, along with a minimum of two years total work experience in high volume customer service role(s).
Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred.
Passionate about delivering excellence in customer service within a team environment.
Demonstrate patience and professionalism when interacting with consumers.
Ability to work in a sometimes that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
Excellent verbal and written communications skills required.
Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
Basic math skills required.
Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
Familiarity with document retention software; Blitzdoc preferred.
**Supervision**
Direct to moderate supervision required, depending on experience level
Apply sound judgment in execution of core job responsibilities
Travel: 0%
**Requirements**
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**