Program Officer, Housing - Cleveland, United States - Local Initiative Support Corporation

Description

What We Do

With residents and partners, LISC forges resilient and inclusive communities of opportunity across America - great places to live, work, visit, do business and raise families.

Strategies We Pursue

• Equip talent in underinvested communities with the skills and credentials to compete successfully for quality income and wealth opportunities.
• Invest in businesses, housing and other community infrastructure to catalyze economic, health, safety and educational mobility for individuals and communities.
• Strengthen existing alliances while building new collaborations to increase our impact on the progress of people and places.
• Develop leadership and the capacity of partners to advance our work together.
• Drive local, regional, and national policy and system changes that foster broadly shared prosperity and well-being.

Since 1979, LISC and its affiliates have invested approximately $29.7 billion in businesses, affordable housing, health, educational mobility, community and recreational facilities, public safety, employment, and other projects that help to revitalize and stabilize underinvested communities. Headquartered in New York City, LISC's reach spans the country from East coast to West coast in 38 markets with offices extending from Buffalo to San Franciscoand in 2,400 rural counties across 49 states and Puerto Rico.Visit us at

LISC Cleveland is a local office within National LISC, the nation's largest Community Development Financial Institution (CDFI). LISC Cleveland is committed to investing grants, loans, and equity into efforts led by community-based development organizations to transform distressed neighborhoods into healthy places to live, work, worship, do business and raise families. LISC Cleveland is focused on affordable housing, economic development, workforce development, and building the capacity of neighborhoods. Visit us at

Position Description

LISC Cleveland seeks an individual with passion to join our highly productive and capable team as a Program Officer of Housing. This person will provide staff leadership and oversight for the local office's affordable housing agenda in Cleveland, which is to create opportunities for homeownership as well as support homeowners to invest in their homes and communities by promoting revitalization, stabilizing aging housing stock, and increasing home values with a goal to build generational wealth for families.

Primarily, the Program Officer of Housing is responsible for the day-to-day management of LISC Cleveland's new home repair loan program, focused on supporting eligible Cleveland homeowners on critical home repair needs. The Program Officer will work closely with the Executive Director and Senior Program Officer of Lending & Capital Management to implement this new initiative. In addition, the Program Officer of Housing will work closely with the Executive Director on all new housing initiatives as this body of work continues to scale, to include the exploration of a housing investment fund to support sustained investment in affordable housing and enable equitable development opportunities for mission focused developers in Cleveland.

The Program Officer must have the capacity to simultaneously work on multiple tasks, be a problem solver, strong attention to detail, and timely follow-through. The position requires strong communication skills, both written and verbal, and the ability to provide quality customer service to homeowners, as well as high standards for accuracy and efficiency for partner organizations. A background in construction, affordable housing or community development preferred.

To accommodate our stakeholders, periodic evening and weekend work may be required.

The position offers an excellent working environment and exposure to a broad range of community development activities.

Key Responsibilities:

• Work with LISC's community intake and loan origination partners to identify and approve potential candidates for the loan program.
• Create and assess process flowchart and operational procedures for the program, including developing program work plans and performance improvements to successfully meet internal and external expectations.
• Respond to questions from homeowners and program partners.
• Perform other related duties as assigned.

Program Responsibilities:

• Manage home repair day-to-day program and project coordination duties, including managing contracts with program partner(s) including intake centers, financial institutions, and the construction manager.
• Manage and oversee a pipeline of homeowner applicants in accordance with the program guidelines, goals, and funding agreements.
• Manage the following program activities:
  • Solicit, collect, and document homeowner eligibility in partnership with intake centers.
  • Review and process complete application packets/files for every household, including program intake forms and support documents, homeowner loan agreement and final construction completion/sign-off forms.
  • Collect data for the home repair program, analyze overall program performance, and make recommendations for program improvements, as appropriate.
• Respond to questions from homeowners and program partners.
• Trouble-shoot program issues with Intake Centers, financial institutions, and construction manager, as well as homeowners, contractors, local government, and other LISC staff during the loan and construction process.
• Lead community engagement, outreach and external communications to promote the home repair program.
• Assist with required report writing, monitoring, and grant compliance.

Qualifications:

Applicants should have the following qualifications:

• Bachelor's degree from an accredited college or university required; or relevant work experience can be used as proxy.
• 3 years of experience in community development, real estate, construction, finance or related field.
• Experience and commitment working with urban communities and with people from a variety of cultures, income groups, and ethnic origins.
• Relevant experience with implementing single family housing initiatives.
• Capacity to work simultaneously on multiple tasks and projects, set priorities for a challenging workload, and be a positive, solutions oriented professional.
• Working knowledge of the economic, political, and social environments of the Cleveland area, especially lower-income neighborhoods, organizations, and community development efforts strongly preferred.
• Detailed and timely attention to reporting requirements and deadlines.

Compensations:

Position located in Cleveland, Ohio. LISC offers an excellent compensation package.

Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications.

LISC is an equal opportunity employer. LISC does not discriminate in employment on account of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military status or veteran status, unfavorable discharge from military service, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

LISC IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY, EQUITY, INCLUSION AND JUSTICE