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    Technical Support Engineer - New York, United States - Braze

    Braze
    Braze New York, United States

    Found in: beBee S2 US - 1 week ago

    Default job background
    Full time
    Description

    WHAT YOU'LL DO

    The Braze platform is a sophisticated and powerful marketing tool. As a Technical Support Engineer you will be challenged with investigating and resolving complex customer issues escalated by Braze's Technical Support, Customer Success, and Onboarding teams.

    Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and product features to address common customer issues and gaps in product functionality. In effect you'll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

    WHO YOU ARE

    People say you're a great communicator and top-tier problem solver You look for every opportunity to make things better and you're all about the team. You get a thrill from helping customers and you know that even though the job isn't easy, you're making a difference each and every day. You're naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.

  • BS in Computer Science (or comparable bootcamp or professional experience)
  • 2-3 years of web and/or mobile application development experience
  • Expertise in Ruby on Rails, JavaScript, Swift/Objective-C, or Java
  • Previous experience in a customer-facing role (Support, Solutions Consulting, etc.)
  • Excellent communication skills
  • Ability to be part of an "on call" after-hours rotation team
  • Talent for synthesizing complex ideas and communicating them in a way others can easily understand
  • Bonus:

  • Experience in React, MongoDB, and/or distributed systems

    For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $70,600 and $95,000/year with an expected On Target Earnings (OTE) between $85,000 and $105,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
    Braze focuses on Mobile, SaaS, Analytics, CRM, and Brand Marketing. Their company has offices in New York City, San Francisco, Austin, Chicago, and Canada. They have a very large team that's between employees. To date, Braze has raised $175.1M of funding; their latest round was closed on November 2021.
    You can view their website at or find them on Twitter and LinkedIn.

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