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Health Center Operations Manager - Evanston, United States - Erie Family Health Center
Description
Job DetailsJob Location
Erie Evanston/Skokie Health and Dental Center Hartrey - Evanston, IL
Salary Range
$27.88 Hourly
Description
Join the Erie team Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities.
Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to ourHealth Center Operations team
Here's your opportunity to organize, plan and direct the daily dealings of one or more clinical practice sites.
This role has accountability for budget development, financial performance, labor productivity, people management practices, quality management, quality improvement, regulatory compliance and achievement of the goals and objectives of the health center(s).
At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or ChildcareRetirement Programs:
401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary
Annual Paid Time Off:
starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.
Main Duties & Responsibilities
Management of Personnel and Related Functions
In consultation with the Site Medical Director(s) and Senior Director of Operations, develops and coordinates staffing plan based on patient volume, revenue, and program needs
Hires for site-level open positions in accordance with Erie's hiring policies and in collaboration with the Talent Acquisition team.
Manages activities of personnel assigned to the clinical site (s)
Oversees Budget and Financial Performance
In consultation with the Site Medical Director(s) and Senior Director of Operations, develops, collaborates and monitors the annual personnel, general expense, capital and grants budgets
Ensures the establishment and implementation of registration, charge capture, collection, reconciliation and audit processes consistent with established business practices
Prepares and submits standardized financial performance reports and other ad hoc reporting necessary to measure and benchmark financial status
Ensures Quality Management and Improvement
Participates in maintaining an ongoing quality measurement program consistent with principles of continuous quality improvement and quality assurance
Maintains an environment of care in accordance with regulatory and licensing standards, including Joint Commission
Encourages the use of Erie's incident report system to support identification of areas in need of improvement
Responds to incident reports and patient feedback in a timely manner and in adherence to Erie's patient feedback and incident report guidelines
Achievement of Enterprise Goals
In partnership with Site Medical Director, assumes responsibility for site's outcomes for established enterprise goals
Works to support adherence to established best practices related to achievement of enterprise goals
Evaluates outcomes and associated workflows for enterprise goals to continually improve outcomes
Oversees Patient Care Support Functions
Coordinates space utilization with site Medical Director.
Monitors and adjusts patient flow patterns in consultation with clinical providers
Develops and manages new patient care program initiatives in collaboration with other administrative and clinical staff
Other Duties as Assigned
Qualifications
Education
Associate degree, plus two years of supervisory experience -or- minimum of four years of supervisory experience required
Bachelor's degree in Health Care Administration, Nursing or other health-related field and one or more years of management experience in health care highly preferred
Skills and Knowledge
Foster and proactively support diversity in the workforce. Utilize problem-solving and analytical skills. Inspire excellence in others.
Working knowledge of grant and contract management, including the ability to integrate these services into daily operations
Familiarity with Healthcare delivery systems & process improvement concepts
Effectively manage a culturally diverse staff and ability to deal with a culturally and economically diverse patient population
Effectively delegate authority and responsibility to staff; utilize coaching and feedback skills
Develop, analyze, and interpret financial performance data
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