Operations Manager - Chicago, United States - Traffic Tech Inc.

Traffic Tech Inc.

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving - literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands.

With 30 offices throughout the United States, Canada, Mexico and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Our platform, corporate culture and "hardest working Team in transport" has made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients.

Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient and cost-effective solution available.

Your Part in It:

Working out of our Chicago office in Operations Department, we are looking for our next Operations Manager.

OPERATIONS MANAGER

What the Job Entails:

People Management

Oversee Operations team as a whole
Ensure that the team is working efficiently by monitoring performance
Resolve issues brought forward from sales teams in a timely manner
Onboard new employees, clients, and create SOP's
Handling and/or delegating all team tasks to ensure workflow runs smoothly
Maintain team staff by coaching, monitoring, disciplining as needed
Keep Sr. leadership informed by summarizing information and identifying trends
Primary escalation for anything operationally related at the team and accounts
Guide team to comply with company guidelines
Work with all internal departments to manage expectations and streamline processes (Claims, invoicing, Carrier compliance, carrier Sales, LTL, TT Consolidated, etc.)
Hold quarterly reviews with operations reps & leads & provide constructive feedback
Hold monthly informal touchpoints with reps & leads

Account Management

Maintain strong customer and vendor relationships
Oversee day to day transportation operations within the given team
Maintain effective and professional communication both internally and externally within a timely manner
Assist with cost negotiation on shipments in regards to market freight rates
Collaborate with both carrier and sales teams to drive continuous improvement
Assist in customer communication including but not limited to: daily escalation, pricing, issue resolution, business updates/reviews
Monitor load acceptance & KPI measurements
Track RFP awards and ensure routing guides are up to date
Monitor GP, volume, and service as they coincide with team goals & work to provide solutions if falling short

What We Are Looking For:

- >4 year experience in the logistics and supply chain industry, focusing in customer service/operations & previous management experience required

High School Diploma/GED
Proficient in Microsoft Office
Display solid organizational skills
Handson, strong problemsolving skills
Excellent communication skills, both verbal and written
Outgoing personality, high energy, flexible
Great attitude and desire to work hard
Team player mentality
Demonstrate strong leadership skills and strategic thinking
Ability to lead teams in a fast pace at a high volume
People Management experience
Have been working at Traffic Tech for at least 3 years;
Previous Logistics/Transportation experience is needed
Must have Knowledge of Crossborder US/Mexico/Canada Transportation, OTR truckload, including dry van, flatbed, reefer, etc.
Clear understanding of navigating TT Internal Department and Services
High School Diploma
Customer service experience
Problem solving skills, detailoriented, high level of multitasking skills are a must
Excellent communication skills, both verbal and written
Outgoing personality; high energy; flexible
Great attitude and desire to work hard