- Analyze data, gather insights, and evaluate current business processes to identify potential process improvement opportunities.
- Participate in project meetings and propose improvements.
- Collaborate with project managers, cross-functional teams, and stakeholders complete project tasks and produce deliverables.
- Monitor project milestones and progress.
- Maintain documentation regarding various projects, processes, and operations.
- Schedule stakeholder meetings, documents and generate reports.
- Conduct post project analysis to determine effectiveness.
- Perform other duties as assigned.
- Bachelor's degree or equivalent experience in lieu of degree.
- 2 years' experience analyzing data and creating reports in a contact center environment
- Must be a U.S. citizen due to contractual requirements.
- Knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint.
- Good communication and interpersonal skills capable of maintaining strong relationships.
- Strong organizational and multitasking skills with the ability to manage competing priorities.
- Excellent analytical and problem-solving skills.
- Good collaboration skills.
- Detail oriented, flexible, and capable of working with minimal supervision.
- Prior experience creating dashboards.
- Military move industry experience, Military experience and/or immediate family member of a military member while on active duty.
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired employees
- 401(k)
- Health and Wellness Programs
- Disability, Life and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical
- TRICARE Supplement Plan
- Voluntary Benefit Plans
- And more
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired employees
- 401(k)
- Health and Wellness Programs
- Disability, Life and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical
- TRICARE Supplement Plan
- Voluntary Benefit Plans
- And more
-
Business Process Analyst
3 weeks ago
Expleo Group Oklahoma City, United StatesEn savoir plus · Groupe EXPLEO, plus qu'une histoire, une aventure humaine... · Le Groupe EXPLEO s'appuie sur 17000 collaborateurs hautement qualifiés qui fournissent des solutions à forte valeur ajoutée dans 30 pays. Expleo vous aide à réaliser vos ambitions et à assurer, ensemb ...
-
Business Analyst
2 weeks ago
Inceed Oklahoma City, United StatesCompensation: $75,000 to $80,000 · Location: Oklahoma City, Oklahoma · Business Analyst · Inceed has partnered with a great company to help find a skilled Business Analyst to join their team · As a Business Analyst, will assist as the team by understanding business needs, def ...
-
Business Analyst
3 weeks ago
Inceed Oklahoma City, United StatesCompensation: $75,000 to $80,000 · Location: Oklahoma City, Oklahoma · Business Analyst · Inceed has partnered with a great company to help find a skilled Business Analyst to join their team · As a Business Analyst, will assist as the team by understanding business needs, def ...
-
Business Analyst
2 weeks ago
FlightSafety International Oklahoma City, United StatesAbout FlightSafety International · FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilo ...
-
Business Analyst
2 weeks ago
RWS Oklahoma City, United States· Business Analyst · Job Locations · US-OK-Oklahoma City · Job ID · # of Openings · 1 · US Only - FLSA Status · Exempt · Job Purpose · About Propylon: · Our vision is to disrupt the legal landscape with innovative solutions that simplify the complex and connect people with ...
-
IT Business Analyst
2 weeks ago
Bristow Group Oklahoma City, United StatesIT Business Analyst - HR Systems page is loaded · IT Business Analyst - HR Systems · Apply · locations · Americas > US > Texas > Houston · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R · Reporting to the IT Director, Knowledge Managemen ...
-
Business Analyst
1 week ago
PSI Services Oklahoma City, United States Paid WorkDescription · Title: Business Analyst · Location: US, Remote · About PSI · We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifica ...
-
Business Analyst
2 weeks ago
GovCIO Oklahoma City, United States Paid WorkOverview · GovCIO is currently hiring for Business Analyst to support our client's contract needs. This position is located in Washington, DC and will be a full remote position with some intermittent onsite work. · Responsibilities · Enter and quality-assure metadata (titles, dat ...
-
Business Analyst
1 week ago
The University of Oklahoma Oklahoma City, United StatesResponsible for evaluating business, operational, and technology practices and processes to enhance the quality and delivery of services to the University. Develops and implements specific functions to include comparative and analytical report production and preparation. · Duties ...
-
IT Business Analyst
4 weeks ago
Rampant Technologies Oklahoma City, United StatesJob Summary · Creates a detailed business analysis, outlining problems, opportunities, and solutions for a · business. Budgeting and forecasting. Planning and monitoring. Variance analysis. Pricing. · Reporting. Defining business requirements and reporting them back to stakehold ...
-
Business Analyst
1 week ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Organization · Responsible for evaluating business, operational, and technology practices and processes to enhance the quality and delivery of services to the University. Develops and implements specific functions to include comparative and analytical report production and prepar ...
-
Business Intelligence Analyst
2 weeks ago
JoCo Oklahoma, United StatesWhat is the position? · The Business Intelligence Analyst will be responsible for designing, testing, and supporting business intelligence solutions primarily using Microsoft Power BI. · What will you do? · As a Business Intelligence Analyst, you will: · Serve as a technical reso ...
-
Infrastructure Business Analyst
4 weeks ago
Tech Mahindra Oklahoma, United States10+ years of solid experience as a Business Analyst · Should have good experience in IT Infrastructure and construction for new Hospitals. · Experience of having the end to end management of all phases of project like Planning, Budgeting, design, procurement and Vendor managemen ...
-
Senior Business Analyst
4 weeks ago
Soteriare Oklahoma City, United StatesHealth & Welfare – Business Analyst, Data Exchange page is loaded · Health & Welfare – Business Analyst, Data Exchange · Apply · locations · Westlake, TX · One Destiny Way, Westlake TX · 100 New Millennium Way, Bldg 1, Durham NC · time type · Full time · posted on · Pos ...
-
Business Int. Analyst
2 weeks ago
Mathis Brothers Oklahoma City, United StatesEXAMPLES OF WORKED PERFORMED FOR BUSINESS INTELLIGENCE ANALYST:Analyze e-commerce data including sales, traffic, conversion rates, customer behavior, and marketing effectiveness · Develop and maintain reports, dashboards, and visualizations to track key performance indicators (K ...
-
strategic business analyst
2 weeks ago
DELAWARE RESOURCE GROUP OF OKLAHOMA Oklahoma City, United StatesJob DetailsJob LocationCORP - Oklahoma City, OKPosition TypeFull-Time/ExemptEducation LevelBachelor's degree or Relative ExperTravel PercentageAs RequiredJob ShiftDaySTRATEGIC BUSINESS ANALYSTDRG is looking to add a Strategic Business Analyst to support our Business Development t ...
-
Technical Business Analyst
1 day ago
JoCo Oklahoma, United StatesWhat is this position? · The Technical Business Analyst is responsible for performing analysis, design, planning, and implementation of systems software and procedures which require an extensive technical and systems knowledge. You will provide day-to-day support for complex appl ...
-
Senior Business Analyst
1 week ago
Addison Group Oklahoma City, United StatesJob Description · Job DescriptionSenior Business Analyst · Oklahoma City · Salary- Up to $115,000 depending on experience · Job Summary: · As a business analyst, you will collaborate with stakeholders across various departments to understand business needs, gather requirements, a ...
-
Business Systems Analyst
1 day ago
Mimecast Oklahoma City, United StatesSr. Business Systems Analyst: GTM/Channel · Description · Mimecast is looking to hire a Sr. Business Systems Analyst. This position will be part of our global IT organization focusing on Sales and Channel GTM technology and teams. · As a Senior Business Systems Analyst special ...
-
Business Intelligence Analyst
4 weeks ago
Inceed Oklahoma City, United StatesCompensation: · $80,000-$87,000Location: · Oklahoma City, OklahomaBusiness Intelligence Analyst: · Inceed has partnered with a great company to help find a skilled · Business Intelligence Analyst · to join their team · This position is responsible for transforming complex d ...
Contact Center Business Analyst - Oklahoma City, United States - HomeSafe Alliance
Description
Title:
Contact Center Business Analyst
HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.
The Business Analyst role requires an analytical and technically skilled individual to lead our analytics and data mining efforts within our Contact Center. This position will be responsible for coordinating, scheduling, documenting, and assisting with process improvement initiatives in the Contact Center.
The Business Analyst will work cross-functionally with key stakeholders in contact center operations, Booking, Dispatch, and various project teams to drive process improvement and track progress against goals. This role requires an individual with excellent analytical abilities, outstanding business acumen, and comfort with contact center metrics and systems.
POSITION DESCRIPTION :
QUALIFICATIONS AND SKILLS REQUIREMENTS :
Preferred
Note : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, employee provided high speed internet is required.
Inclusion and Diversity at HomeSafe Alliance:
At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
Benefits:
HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
HomeSafe — Delivering Solutions, Changing the World.
HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.
More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we're proud to say that HomeSafe is positioned to improve the customers' moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.
With cutting-edge technology and proven logistics expertise, we're transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We're dedicated to making sure that every move is better than the last.
We thank you for your service, and for the privilege of serving you in return.
A t HomeSafe, We Deliver.
Fraud Alert
Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe's name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.
HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.
Benefits:
Contact Center Business Analyst professionals in Oklahoma City
-
Oda Williams
Workforce Dev Mgr, Quality Dept & Soc Media
-
Kelly Perez
Aesthetician
-
Jackie Pursell Nelson
Art Educator
-
Malinda Mavromatis
Front desk
-
Maria Collado Rivera
Bilingual (Spanish) Human Resources
-
Taylor Drake
DII Graduate Assistant Women’s Basketball Coach