- Proficient in Microsoft Office Word, Excel, and PowerPoint.
- Ability to deep dive to perform root cause analysis
- Exceptional presentation, written, and verbal communication skills
- Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
- Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.
- Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We're looking for a go-getter that is proactive
- Root cause analysis
- Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
- Monitor new model quality performance with comparing benchmark model trends
- Coordination of weekly, monthly report and presentation to all related teams
- Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
- Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
- Understanding manufacturing, engineering and design.
- Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)
- The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
- The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
- Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
- The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
- Bachelor's degree in engineering, computer science, Math or business-related field.
- Product quality data analysis with ASR trends of projects/models
- Monitor quality case issues by daily tracking tickets
- Theme card management of pending and in progress quality issues until
- Part/Unit Retrieval
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Product Specialist - Ridgefield Park, United States - Further Enterprise Solutions
Description
Job Description
Job DescriptionJob Title:Product Specialist
Location:
Ridgefield Park, NJ
Expected duration: 12 months
Top skills:
Must have Requirements:
Specific responsibilities include:
Background & Competencies Required:
Knowledge/expertise/experience
Skills:
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