Product Support Specialist - Newark, United States - Computer Aid, Inc.(CAI)

Description

• Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance
• Follow all CAI and State Security requirements
• Access available computer inquiry systems to obtain necessary verifications
• Onboard new clients with an "intake" questionnaire to assess an applicant's eligibility for Medicaid benefits
• Analyze the applicant's financial data, and input calculations into eligibility system
• Conduct client interviews to obtain and exchange general and sensitive information for the purpose of determining eligibility
• Document all case management details using eligibility system
• Attend one on ones and staff meetings to stay informed about processes and procedures
• Perform added case management responsibilities as needed

• High school diploma or equivalent
• One year data entry experience
• One year customer service experience
• Strong proficiency with Microsoft Office Suite
• Outstanding organization skills with strong attention to detail
• Ability to analyze financial calculations
• Ability to problem solve
• Strong written and verbal communication skills
• Fluent in English
• Responsible and independent individual that wants to make a difference in the community, working in a teamoriented environment
• Transportation to/from office, dependable and ontime
• Be available to work a minimum of a Saturday a month, if necessary

• Knowledge of Medicaid or Public Programs of Assistance eligibility
• Strong written and Bilingual communication skills

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

• 8 hour shift

• Inperson

• High school or equivalent (preferred)

• Data entry: 1 year (required)

• Newark, DE required)